Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
The light of my life
on December 5, 2025
Posted by: Josh
from Wheeling wv
[This review was collected as part of a promotion.] We started using Nespresso 3 years ago. It has changed our lives. We could never go back to regular coffee. We almost named our first born “Nessy” in honor of our morning hero, our Nespresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Product
on December 5, 2025
Posted by: Rose Gold Vertuo Next
from Butler, PA
[This review was collected as part of a promotion.] Great product. Works perfectly, easy to use and has a sleek design.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Morning essential
on December 5, 2025
Posted by: lee_k_6359
This little espresso machine is great. In my experience, all nespresso machines eventually have some problems but this one so far has been pretty good.
Written by a customer while visiting influenster.com
Customer Rating
5
Worth Every Penny—Wish I Bought It Sooner
on December 5, 2025
Posted by: Linds684
from San Jose, CA
[This review was collected as part of a promotion.] This is hands down the best coffee machine I’ve ever owned. I’ve tried Keurig, Shark, and Lavazza, but the Nespresso VertuoPlus Deluxe is on another level. It was incredibly easy to set up, user-friendly, and delivers the most delicious coffee every single time. I highly recommend it to anyone on the fence—after years of debating the upgrade, I only wish I’d made the switch sooner.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Durable and excellent coffee
on December 5, 2025
Posted by: mercyl12_3996
I’ve had my Nespresso for over 3 years and it has been a companion. Excellent coffee, durable, easy to set up. I’ve only had to descale once in 3 years which is awesome. Love my morning coffee at home.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing coffee upgrade
on December 5, 2025
Posted by: sarahcf851_8225
I’ve upgraded from my drip coffee maker and the VertuoPlus is smaller, easier to use, and also makes better tasting coffee! Love the variety in capsule flavors and sizes, and it’s been making me excited for each morning.
Written by a customer while visiting influenster.com
Customer Rating
3
Machines don’t last
on December 4, 2025
Posted by: Coffee
I bought the Vertuo Next last July and a little over a year and a half the Vertuo has already died on me. This is my second Nespresso with a short shelflife, therefore I am breaking up with them.
I am a one cup a day kind of gal and a coffee machine of this caliber should last more than a year. Sorry Nespresso I love your coffee, but your machines just can’t handle it. I’m done!
I am a one cup a day kind of gal and a coffee machine of this caliber should last more than a year. Sorry Nespresso I love your coffee, but your machines just can’t handle it. I’m done!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, December 5, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible design
on November 30, 2025
Posted by: Needrealcoffee
from Oxford michigan
Weakest coffee ever unless you drink pure espresso. Then it makes 50% strength cup. Uses double the grounds for regular coffee unless you like drinking what looks like pee or iced tea. Coffee is barely warm. Needs to be reheated before drinking. Too physically hard to operate. Will fall over unless you hold it still WHILE twisting a lever WHILE you push down on the top.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, December 1, 2025
Thank you for your review. We're disappointed the Vertuo Next did not meet your expectations. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465. We'll be happy to help assist you. Thanks!
Written by a customer while visiting Nespresso USA