Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.5
(5,042 Reviews)
Rating breakdown 5,042 reviews
5 Stars
3,911
4 Stars
510
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,010 out of
3,497)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
Coffee tasted like burnt plastic!
on August 25, 2023
Posted by: Welcher
from Cleveland
I bought this machine, and the coffee tasted like burnt plastic. I tried replacing the machine several times, and all machines had the same issue - the coffee tasted like burnt plastic. It's sad because none of their older Virtuo machines had this problem, but this is clearly a problem with the Virtuo machines now. I would strongly recommend not buying any of these machines until Nespresso has resolved this problem. Sincerely, a Nespresso customer for over 15 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 29, 2023
Thank you for your review, Welcher. We're sorry to learn that your VertuoPlus machine did not meet your expectations. For assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we will be able to reach a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked for a week
on September 24, 2023
Posted by: Mayhem
Stopped working a week after we got it. Any tips on how to get it working again
Response from Nespresso USABy Nisha B, Customer Service., September 25, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew, as well as help loosen the locking mechanism if there is coffee build up from brewing. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on September 24, 2023
Posted by: fixurmachine
DO NOT BUY! THIS THING DOES NOT WORK! THERE IS CURRENTLY A CLASS ACTION LAWSUIT AGAINST THIS MACHINE FOR BEING DEFECTIVE, LOOK IT UP. This machine as done nothing but waste pods, ruin mornings, and deepen my disgust towards Nestle as a company
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Quality
on October 1, 2023
Posted by: sw14
Didn't even last a year, and even when I used it, would stop working half the time. Save yourself the trouble and purchase a different machine other than this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, October 2, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine come with at least one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't last
on October 27, 2023
Posted by: NR
from Fairfax VA
Machine quit after 1 year...descaled and worked for another 2 months, and quit again. Too much time spent trying to fix it, so won't be purchasing this brand
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 28, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine wasn’t working to your satisfaction. We’re pleased to see you’ve replaced your machine with our new Vertuo Pop+ machine. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush water through your machine and rinse away any coffee granule buildup. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. Enjoy continuing your Nespresso coffee journey with your Vertuo Pop+ machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Look for something else
on October 29, 2023
Posted by: MooreMU33
from Chesapeake, VA
Much like other reviewers, the quality on this machine is lacking. Even with proper maintenance, it went bad right before the 2 year mark. I put the pod in and click the button - Light blinks orange twice. Descaled and Cleaned - it works 1 time and then process starts over again. Tech support couldn't fix it and offered 35% off a new device since it is out of warranty. I wouldn't recommend this device.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, October 30, 2023
Thank you for your honest review, and we are disappointed to hear that there was an issue with your machine. We'll be sure to note your feedback to our quality team.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, However..
on November 10, 2023
Posted by: Theresa E
from Albany, NY
I Love Nespresso however the machines don’t seem to last only over a year no matter what machine one buys on the vertuo series. Have tried both the Next and this model. I Love the coffee however the cost of the machines not so much given they just don’t last
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, November 11, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso Vertuo machine. This model comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve any machine you've experienced with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Plagued with troubles
on November 15, 2023
Posted by: earlyriser
When it works, it is a great machine. But we have had two irreparably break in a three year time, so I do not recommend this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 16, 2023
Thank you for your review, Amanda. We stand behind our brand and trust the assistance you received was in line with your expectations. If not, we urge you to call back, 800.562.1465, as your satisfaction is our highest priority.
Written by a customer while visiting Nespresso USA