Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.5
(5,042 Reviews)
Rating breakdown 5,042 reviews
5 Stars
3,911
4 Stars
510
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,010 out of
3,497)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
4
Works just like an expensive coffee maker should
on December 19, 2022
Posted by: sarasman319
[This review was collected as part of a promotion.] No problems with the machine after a couple of years; the coffee tastes great and works perfectly. I knocked a star off for value; the Vertuo pods are unnecessarily expensive because the company doesn’t allow any 3rd party companies to make pods to compete with them.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Will never go back to the old way of making coffee
on January 12, 2023
Posted by: DurosFam
from Indianapolis, IN
[This review was collected as part of a promotion.] Purchased as a Christmas gift for my wife and we both love it. The quality and smoothness of the coffee produced has ruined standard coffee going forward.We only wish it would come out a bit hotter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee.. bad machine
on January 21, 2023
Posted by: hannz
from Pennsylvania
I got this for christmas in 2020 and it worked fine for about 6 months but is very inconsistent with its performance. It doesn’t even turn on when plugged in half the time, it over brews for espresso pods and fills a whole cup or only spits out a few drops before shutting off. I love the taste of the coffee but the machines aren’t cheap so now I have to buy a brand new one to use the pods I still have. Today I tried plugging it in and in plugging it 4 times before it would come on and it made one cup fine and then would only spit out a few drops. Descaling didn’t help either so this machine is just shot. Love the coffee but wish the machines worked better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 23, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. A Factory Reset can help ensure the machine is brewing to the corresponding capsule amount. You can find instuctions on the Machine Care page of the Nespresso website and in your User Manual. We feel confident we can help resolve noise issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Buttery smooth espresso
on January 31, 2023
Posted by: AmeriBrit
from Austin
[This review was collected as part of a promotion.] I bought my machine a month ago and I absolutely love it! The espresso/coffee is top notch. Pours so smooth and even produces the froth/foam with every pour. I also recommend purchasing the milk frother for the full top notch experience. The machine works perfect, and pours fast (not a loose ground in site).
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
great coffee, but leaks water from the bottom
on February 1, 2023
Posted by: coffeecoffeecoffee
from San Mateo, CA
Really love the coffee, but have had some mechanical issues since it was unboxed. 1.) about a week into using it, it started leaking water from the bottom...constantly (even when not in use) and like really leaking. We ended up just leaving towels under and changing them out once fully saturated until we had time to call and troubleshoot. The helpdesk individuals were really great and now we are waiting on our replacement to be shipped. 2.) we tried out the Starbucks Nespresso pods, and the coffee pods brewed just fine, but the machine would over brew the Starbucks espresso pods and wouldn't stop brewing and would overflow unless you pressed the top button to manually to stop the brew. However, I want to note that we never had that issue with the Nespresso brand espresso pods, only the Starbucks Nespresso espresso pods. This is my first Nespresso experience and I was super excited to finally have one, but the mechanical issues have been a big bummer... I really hope our replacement doesn't have any of these issues!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , February 2, 2023
Hello and thank you for your review. We are dismayed to learn your VertuoPlus Deluxe machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for you. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules. If you need further assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice machine
on March 6, 2023
Posted by: Blondee
from Los Angeles CA
[This review was collected as part of a promotion.] We had originally purchased the Vertuo Next and had 3 replacement machines over a month period and each one had issues so we were sent this one as a replacement. I do think this is a better machine, it’s much quieter than the Next. However I do wish it brewed the largest size for the carafe which is why we originally purchased the Next. I also wish they would have given us a color choice for the machine.
I would recommend this to a friend!
Response from Nespresso USABy Kendall S, Customer Service , March 7, 2023
Hello, and thank you for your review. This is not the experience we wished for you, however we are happy to hear that you were able to receive assistance from our team. Should you need anything else in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Perfect coffee!
on May 25, 2023
Posted by: Tracy66
from Oneonta NY
[This review was collected as part of a promotion.] I love love love! However, I wish they were made better. I have bought 4 machines in 3 years. One was a gift . But 3 for myself. One lasted less than year. Ridiculous. So I just bought another one. I can't be without it! But if either one I have breaks again, I probably won't replace them. Too much $ to keep replacing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Breville Nespresso Vertuo machine not pumping
on June 12, 2023
Posted by: Breville Nespresso Vertuo
from Pittsburgh, PA
I bought this in April 2019. Used it 6 months of the year 2-3 times a week. Recently we moved and the machine would not pump the water which I tried first before wasting a capsule. Tried all the you tube methods of clearing the air block as well as cleaning the coffee brewing spout. None worked. Finally called the customer service and in less than an hour the customer service agent walked me through step by step cleaning the machine as my video call did not work. He even waited till I brew my first cup of espresso. I have never been happier than with a customer service agent like him.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA