Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Nice machine!!
on December 26, 2025
Posted by: Malia
from Duncan, OK
[This review was collected as part of a promotion.] I received this as a birthday gift 2 weeks ago and I am so impressed! The brew is so decadent. I love all the different options for coffee/espresso with this machine and am looking forward to continuing to experiment! I am equally as impressed with the aeroccino. So cool.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Serious upgrade
on December 26, 2025
Posted by: Dougs
from Pittsburgh
[This review was collected as part of a promotion.] Got this for my girlfriend for Christmas. She loves it. I real upgrade from her previous coffee maker
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great gift for mom!
on December 26, 2025
Posted by: Megan R
from Salt Lake City, UT
[This review was collected as part of a promotion.] We bought this for my mom for Christmas and hoping she loves it as much as we love ours!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely worth every penny
on December 25, 2025
Posted by: jenniferbf8a1_7688
My machine finally broke after 6 years, but those 6 years were absolutely amazing. I would love the chance to upgrade to an original line or even buy another Vertuo! The frother is also 100% worth it. VOLTESSO & ICED LEGGERO ARE MY FAVORITE CAPSULES!
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use
on December 25, 2025
Posted by: Gagegirl101
from Kansas City, mo
[This review was collected as part of a promotion.] I love this product! It was so easy to make a great cup of Jo!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever
on December 25, 2025
Posted by: Anonymous
from Oklahoma
[This review was collected as part of a promotion.] I bought my first Nespresso machine this month and im in love ❤️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Have to buy a new one every 3 months
on December 25, 2025
Posted by: Homestead
from Maine
First few months worked great, then it does what all nespresso coffer makers do. First it kept saying it needed to be cleaned, no matter how many times I got the cleaner and ran cycles.
Then it wouldn't open, had to try 3-4 times. Then it wouldn't push the pods up, wait 15 mins for it to come up or force it up. Then it wouldn't close right, had to force it down.
Finally the pod holder would come out, everything would end up bent and unusable. All with in 6 months. This is my 3rd unit, they all do the same thing on the same time line.
Then it wouldn't open, had to try 3-4 times. Then it wouldn't push the pods up, wait 15 mins for it to come up or force it up. Then it wouldn't close right, had to force it down.
Finally the pod holder would come out, everything would end up bent and unusable. All with in 6 months. This is my 3rd unit, they all do the same thing on the same time line.
3rd one in the trash christmas morning, I will not be buying from this company again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, December 26, 2025
Thank you for your review. We'd like to escalate the sentiment so we can find a satisfactory solution. Please call us at 800-562-1465 where we are available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
bad
on December 24, 2025
Posted by: christmas
another poor automated cheap attempt at espresso that will break on you soon
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, December 26, 2025
Thank you for your review. We are sorry to learn our VertuoPlus machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA