Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Love!
on January 11, 2026
Posted by: brittbodinet_7819
I love my new nespresso! It came with 3 sleeves of coffee and a sample pack. I have seen reviews to how it doesn't get hot enough and I had that problem until I started frothing all my creamers. Even if it's a creamer that I know doesn't froth it heats up the creamer before getting put into the coffee so then the coffee or espresso doesn't get cold. I prefer the smoother less strong coffee's but so far all of what I have tried has been smooth with no bitter taste. I love that the machine is smaller since I dont have much counter room and I love that it takes out the used pods on its own and stores them until you empty out the little storage bin. I would highly recommend!!
Written by a customer while visiting influenster.com
Customer Rating
1
Avoid this model
on January 11, 2026
Posted by: CoffeeIsLife
from CT
We bought this two years ago. Only use filtered water and it is just my spouse and I using it (2 cups/day). We have the dreaded flashing red light, will not brew, tried all the steps with descaling, cleaning sensor etc. Ordering a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, January 12, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Way better flavor, but could be hotter
on January 10, 2026
Posted by: chelseab605_7188
If you like a strong non-diluted coffee taste with a foam top, then throw away your keurig, and get a Nespresso machine. The difference is night and day and I will not go back. The only thing that I would change is to make the temperature hotter, but that's my only criticism.
Written by a customer while visiting influenster.com
Customer Rating
4
Nice machine
on January 9, 2026
Posted by: jess4review_4864
I really enjoy my Nespresso Next. It’s super easy to use and makes great espressos and coffee. The coffee comes out smooth, and I love having different pod options to switch things up. It heats up fast . it’s a great little machine that makes my daily coffee routine simple and enjoyable. Only thing I would change is I wish I could adjust the temperature
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use and amazing coffee every time!
on January 9, 2026
Posted by: The pop
from San Diego
[This review was collected as part of a promotion.] We love our Nespresso vertuo pop! It’s easy to use, stylish, and the coffee is absolutely delicious. I love how effortless it is to get a perfect cup every time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Had this for 4 yearsa
on January 8, 2026
Posted by: Bri
I've had this coffee machine for 4 years and I've never had an issue and it still brews the perfect cup of coffee, everytime.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simplicity, Elegance, Deliciousness
on January 7, 2026
Posted by: VioletsDrummer
from Chicago, Illinois
[This review was collected as part of a promotion.] I’ve been using a Nespresso for more than a decade. The coffee, espresso, and fancy drinks I make are so delicious as well as economical. I had the original Vertuo machine and brought it to work… so I needed another one for my home. I chose the Vertuo Next. It is simple to use and like the original makes all the sizes and styles. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very nice machine but "smart" features need work
on January 7, 2026
Posted by: Randy
from Mandan, North Dakota
[This review was collected as part of a promotion.] The machine looks great and works very well. However, I do believe the "smart" features need some work. I can connect the machine to our home wi-fi and my smartphone app. It says everything is connected, but when I try to communicate with the device over my phone to run descaling or cleaning features, I get an error message trying to connect to device. Very frustrating.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA