Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
2
A downgrade from my last Nesresso machine
on January 13, 2026
Posted by: anitaree
from Austin, TX
I received this as a gift after having a Nespresso VertuoPlus Deluxe Machine By De'Longhi for almost 4 years. I LOVED that machine and still have it, thankfully, because this new one is inferior in several ways. The new one is loud and makes unpleasant grinding type noises when brewing, especially near the end of the brew cycle. It also has a smaller water resevoir, a smaller capsule capture bin, and the pods do not slide into the bin when I open the machine 99% of the time. The two stars is for making good coffee and espresso. I love the aerocinno milk frother too but don't use it very often.
I honestly don't think I will keep using this which is a shame and I can't return it because it was a gift with no gift receipt. :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, January 15, 2026
Thank you for your honest review, Anitaree. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy coffee machine to use
on January 12, 2026
Posted by: MeliP
Sleek beautiful coffee machine. Easy to use with the pods. Easy to set up and clean. Does not weight that much. Easy to remove the water dispenser. Have had no issues since I got it. Makes my expresso shots in less than no time for on the go iced or hot.
Written by a customer while visiting influenster.com
Customer Rating
3
Great until it isnt
on January 12, 2026
Posted by: Torsell
from Upstate ny
I descale and maintained this machine for close to a year. The past few weeks it has been giving me issues. I can’t descale it for every cup I brew but the app wants me to. Today it totally stopped working. Reset reconnect etc etc. it’s in the garbage. I love the coffee this particular machine didn’t last as long as the pop model I gifted 2 yrs ago still working great today. It also see,s like this model didn’t give as hot of a cup as that pop does. I can’t go back to horrible drip coffee! Percolating is time consuming, limited flavors and gets burned tasting fast. I’m locked into this now, Ordered the ‘Up’ model today. I wish this one wasn’t such a junk it was nice looking and space saving. Fits nicely in a 13 gallon trash bag now!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 13, 2026
We're disappointed to hear this, Tanya, and we hope you know that we're always here to help. Please call us at 800-562-1465 to speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso is the GOAT
on January 12, 2026
Posted by: cassiec198_4787
I have had this machine for a few years now. It works excellently to this day. Being able to have easy access to espresso drinks at home makes me SO happy! And it’s saved me so much money compared to getting coffee out. It’s clean, doesn’t take up a lot of space, and is fast. You still get the creamy froth on the espresso “shots”. There are so many flavors to chose from and I like that they offer different sizes of coffee as well. My go-to is the double shot to make a perfect latte at home.
Written by a customer while visiting influenster.com
Customer Rating
2
I am disappointed with this machine.
on January 11, 2026
Posted by: Estela
from Englewood, New Jersey
I bought it over ten days ago and the crop is getting lift or elevated leaving a gap. Smells like the plastic cap burnt. I noticed that this machine doesn’t heat the coffee enough.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, January 12, 2026
Thank you for your review, Estela. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious! The best cup of coffee ever!
on January 11, 2026
Posted by: Jim13
from Honolulu, HI
[This review was collected as part of a promotion.] But the virtuo next machine and coffee's specifically, the active coffee and have been enjoying it ever since. coffee has never tasted So good. So much better than Starbucks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy way to feel fancy!
on January 11, 2026
Posted by: KellyT
The Nespresso Vertuo Next has officially turned my kitchen into a mini coffee bar. With just one button, it brews everything from a bold espresso to a full cup of coffee, and the results are consistently smooth, rich, and topped with that signature creamy foam I love. No guessing, no measuring, the machine reads the pod and does all the work for you (which is perfect before caffeine kicks in).
Just know that you have to use only the Vertuo pods so you’re very limited. I still love it and it’s perfect for me. I feel so fancy.
Written by a customer while visiting influenster.com
Customer Rating
1
Failed
on January 11, 2026
Posted by: Bob27
from Nevada
Failed after a year. Outside of warranty offered 35 percent towards a new machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, January 12, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA