Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(8,038 Reviews)
Rating breakdown 8,038 reviews
5 Stars
6,305
4 Stars
923
3 Stars
276
2 Stars
172
1 Star
362
87%of customers recommend this product.
(
3,456 out of
3,995)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Love the foam! Love the look.
on January 26, 2026
Posted by: ghottamale
from Huntington Beach. CA
[This review was collected as part of a promotion.] I experienced Nespresso in vacation with family over the holidays. I loved the taste, the foam, and this was with no creamer! I came home and purchased a Nespresso the following day. It’s been 3 weeks and still loving it! I replaced my Keurig.i purchased the Virtuo Next in cream with gold trim.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaked straight out of the box
on January 25, 2026
Posted by: vaime
from Scottsdale, AZ
Bought this brand new as our Evoluo finally succumbed to the bearing ring. Straight out of the box, the Next leaked nearly the entire tank even after being reseated and inspected. Faulty from the box. Now we busy professionals need to return the Next and determine which machine has the least number of problems and best longevity. Expected more from Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 26, 2026
Thank you for your review, Tori. We're disappointed your Vertuo Next didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, we're available 24/7 to assist you. All Nespresso machines come with at least a one-year warranty.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not my favorite
on January 25, 2026
Posted by: KDR
from Texas
I don’t like how the lid locks. It does not feel as well built as my other Nespresso coffee and espresso makers.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 26, 2026
Thank you for your review. We're disappointed your Vertuo Next didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, we're available 24/7 to assist you. All Nespresso machines come with at least a one-year warranty.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Modern design and outstanding coffee performance!
on January 23, 2026
Posted by: KhrystynaK
The Nespresso Vertuo Next is a sleek addition to any kitchen. I love its compact ergonomics, which makes it fit perfectly even in smaller spaces. The performance is impressive, brewing a rich and smooth cup with great crema every time. It’s made with quality materials that feel durable. While it requires regular maintenance like descaling, the ease of use and the value you get for café-quality coffee at home are definitely worth it!
Written by a customer while visiting influenster.com
Customer Rating
2
on January 23, 2026
Posted by: mer
Our machine has worked pretty well until this week.. just about 1 year after we purchased and we cannot get it to work any more!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 24, 2026
Thank you for your review, Marquell. We're disappointed your Vertuo Next didn’t meet your expectations. All Nespresso machines come with at least a one-year warranty. Please call us via our toll-free number at 800-562-1465, we're available 24/7 to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointing and not long lived
on January 22, 2026
Posted by: Ellie
I bought this machine about two years ago, have done regular maintenance, and don’t use it excessively, even going a week or two between uses at times. However, the number of times my machine has decided to break down is egregious. It should not be this difficult to maintain. It has fully stopped working just 2 months after my two year anniversary of getting the machine. Extremely disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 24, 2026
We know this is disappointing, Ellie. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. All Nespresso machines come with at least a one-year warranty. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Must have in my kitchen
on January 22, 2026
Posted by: imacoolmom_2815
I use my Nespresso daily to make hot or iced lattes, coffee, and tea based drinks! It is worth its weight in gold (and counter space, though it is a tiny little machine for how well it functions). Easy to clean based on manufacturer instructions, and will last you a long time due to the durable nature of the material it’s made from. 10 out of 10!
Written by a customer while visiting influenster.com
Customer Rating
5
on January 22, 2026
Posted by: D
from Lafayette, Indiana
[This review was collected as part of a promotion.] Love this machine! Makes the best tasting coffee. It is a little noisy but otherwise great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA