Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,819 Reviews)
Rating breakdown 7,819 reviews
5 Stars
6,120
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
354
87%of customers recommend this product.
(
3,391 out of
3,920)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
So easy to use and best coffee options ever!
on March 3, 2026
Posted by: Java girl
from Algoma, WI
[This review was collected as part of a promotion.] I absolutely love my new Vertuo Next Premium Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on March 11, 2026
Posted by: Andrea1208
from Basking Ridge. NJ
[This review was collected as part of a promotion.] I live the coffee this machine makes! It’s slim design fits on my coffee bar perfectly
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee machine
on April 12, 2026
Posted by: Loauy
from New Jersey
[This review was collected as part of a promotion.] Very good useful coffee maker.
I stopped buying coffee since I got this machine
I stopped buying coffee since I got this machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dented Machines!!!!!
on January 25, 2022
Posted by: Olivia
from Kansas city
Each machine i have received is dented……for how expensive these are that is not ok. I got a machine for Christmas it came dented. I got sent a replacement machine it came dented too??? What’s the deal
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Olivia. We understand your frustration regarding the featured defect you’ve noticed on your VertuoPlus machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
OBSESSED
on October 3, 2022
Posted by: Serena
from Chicago, IL
[This review was collected as part of a promotion.] I have been wanting this ever since my friend introduced it to me a year ago, except I already had another coffee machine so I didn't feel the need to buy this one too. After moving out, I decided to leave my it behind and buy this for my new apartment. Don't get me wrong, I loved my my old coffee machine, but this machine is SUPERIOR compared to all the rest. Not only can I make single or double shots of espresso, but I can also make so many quality, flavorful coffees. Not to mention, the look of it is so sleek and it is crazy easy to use. For all you Starbucks addicts and coffee fiends, BUY THIS. And if you are wary about the price, don't worry, I was too, but I promise you won't regret it! It was most definitely money well spent! In addition, I also got the aerrocino. Although it is not totally necessary, if you like to Starbucks cold foam in your drinks, the aerrocino is exactly what you need! And it is also ridiculously easy to use.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reliable, delicious elevated coffee experience
on November 10, 2022
Posted by: MelanieDC
from Washington, DC
We bought this machine about 1 year ago and have used it nearly every day since with perfect, delicious coffee! Previously, we had an Original line with a milk frother and absolutely loved it. Then we decided when family comes over we should have some thing that makes a full cup of coffee for them and turns out that we absolutely love the 7.7 ounce cup and flavors. Had been thinking about upgrading to the VirtuoNext so we can make a carafe of coffee with the pour over option only available in that model. After reading reviews for the Virtuo Next, we will DEFINITELY be sticking with our reliable, perfect as it is VertouPlus until Nespresso works out the kinks in the Next model. Only draw-back on the Plus is the descaling process is WAY more complicated than the Original Line and sometime goes haywire where I’ve had to be on the phone for an hour, re-taking the machine through the whole process so it doesn’t keep thinking its needs to be cleaned again!!! But still, worth a bit of a headache every few month as or so for amazing coffe at variety of sizes. Just thought I’d share for anyone out there comparing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on March 26, 2024
Posted by: Not good
Don’t buy the Vertuo next. This machine has issues. I have it since 1.5 years and it does not brew coffee anymore unless I run a cleaning round and clean the barcode. It is a well known issue apparently and Nespresso does not help at all with replacing it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, March 28, 2024
Thank you for your review, and your honest feedback is appreciated. All of our machines come with at least a one-year warranty and a lifetime of troubleshooting support. We will be sure to note your review to our product team for quality purposes.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great…until it isn’t
on April 26, 2024
Posted by: Useless
from Solana beach, California
Loved my machine…until it started dying. Mine started leaking and stopped brewing properly and I tried descaling it at around 10 month hoping that would work…it did. For about another two month. Meaning just enough for the warranty to expire. Now I’m out of a machine, no coffee in the morning and expensive Nespresso pods. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA