Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,823 Reviews)
Rating breakdown 7,823 reviews
5 Stars
6,123
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
355
86%of customers recommend this product.
(
3,391 out of
3,921)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
4
LOVE this machine with a suggestion
on August 25, 2022
Posted by: GreginFresno
from Fresno, CA
[This review was collected as part of a promotion.] I really love the automation of this machine. I would not on it were I’m not able to double or triple the water cycle through any particular cup. But even though this is the largest offering, I still find myself wishing that the water holder was twice as large. just having to fill it up too often. If you’re going through a lot of these capsules, and I am, that would be convenient. And my counter space is more than able to accommodate it. Even if it were a whole gallon which would be ideal! I enjoy the various coffees and think it is attractive. Another suggestion would be to lose the brand label on the actual machine and put it on the back. Better yet, remove it entirely every cup itself advertises the brand..Better yet, remove it entirely every cup itself advertises the brand…
-G
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Okay
on August 29, 2022
Posted by: Bobilian1920
from Tucson
[This review was collected as part of a promotion.] Its and okay product. I will buy it again. Don't recommend it too much though
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on May 5, 2023
Posted by: CafeSean
from Warrenton VA
[This review was collected as part of a promotion.] Love it so much we bought a 2nd unit. Will be buying more units and more pods!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect brew
on October 31, 2023
Posted by: Snowbird65
from ME Fl
[This review was collected as part of a promotion.] Now that we are snowbirds we purchased our second machine so we are never without our Nespresso afternoon treat.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee
on July 5, 2024
Posted by: Rene6
from MA
I bought my machine 3-4 years ago during COVID. Never descaled (until yesterday) and cleaned once. A few days ago it started leaking and after descaling it, I couldn't get it to work again....orange light constantly flashing. I tried numerous online fixes, but decided that between the leaking, the time since buying etc. it was time to let it go. I too, think there should be fewer problems, but am addicted to my afternoon espresso and biscotti treat! I'm ordering a new one.
Response from Nespresso USABy Customer Service, July 6, 2024
Thank you for your review. We are sorry to learn that your Vertuo Next machine is no longer performing to your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We hope to hear from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A must-have for anyone who loves coffee
on April 9, 2025
Posted by: Jon S
from Washington D.C.
[This review was collected as part of a promotion.] I just moved back to the U.S. from Europe and was unable to bring my Nespresso machine with me. The Vertuo Next was one of my first purchases after landing! This is a great machine that supports so many sizes/types of coffee - all adjustable from the app. It’s a bit of an indulgence but worth it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Taste!
on February 5, 2022
Posted by: Erika
from New York, NY
I am very happy with my purchase, the machine & frother are amazing and the taste is delicious!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi Erika, Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus Machine and Frother bundle. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine and Frother bundle, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great- stylish
on July 29, 2022
Posted by: kyler4583
from New york, New york
[This review was collected as part of a promotion.] I bought this a few weeks ago ,and it is really aesthetically pleasing and works great. I wish it had wifi connectivity, which is why I docked a star for it.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, August 3, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA