Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.5
(5,023 Reviews)
Rating breakdown 5,023 reviews
5 Stars
3,898
4 Stars
507
3 Stars
148
2 Stars
135
1 Star
335
86%of customers recommend this product.
(
2,998 out of
3,482)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
Leaks water underneath machine
on August 7, 2025
Posted by: DJ
Purchased a Vertuo Next machine which included the frother - due to having Nespresso at a family member’s home and loved it - the of March, 2025, it started leaking water underneath as well as all over our counter after a couple of weeks, thought it was the water tank, tried another water tank, still leaked but never did when water tank was set on the counter by itself so returned the machine where we purchased, decided to order a Vertuo Evoluo hoping it works better and if it does not we will sadly have to stop drinking Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., August 8, 2025
We're certainly disappointed to hear this, Deb, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert and arrange next steps at 800-562-1465. We are available 24 hours a day, 7 days a week, and look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on September 1, 2025
Posted by: Rrari
This machine is such a disappointment. I’ve had it for more than a year. It’s cute, but it is very unreliable. It often takes several attempts and even several wasted pods to get it to brew. And literally all I’m doing is opening, closing, un-plugging, adjusting the water filter, and then for some unexplained reason, it will eventually brew. For a while it was brewing the wrong amount, but I figured how to reset that, so that’s improved, at least. I’m a big Nespresso fan, but I do not recommend this machine. The Vertuo Evoluo was a much better machine for a good 7 or 8 years before it gave up, and then I made the mistake of getting this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Rrari. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sucks
on September 4, 2025
Posted by: S
Most finicky machine ever. At least once a week my machine will blink red that the water reservoir is empty when it is full and secured in place, takes forever to get it working again and no rhyme or reason to it. Not to mention the money wasted on pods that have been punctured but won’t brew and I end up having to buy a coffee anyways.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, September 5, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
RED LIGHT RED LIGHT
on September 6, 2025
Posted by: Coffeeless
from Hudson, WI
Machine was a gift. Enjoyed initially......then the red light of doom plagued me, even after working my way through the incomprehensible blinking light instructions. Sad part is the lights don't tell you it's time to descale....it shuts down until you do so. Note: I am rating the machine, not the quality of the coffee when it's working properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, September 6, 2025
Thank you for your honest review. With proper care and maintenance our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer in and out of warranty replacement or repair, and lifetime troubleshooting service. Your satisfaction is our priority. Please give us a call at 800.562.1465, so one of our machine experts can better assist.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Descaling Sensor Failure
on October 14, 2021
Posted by: Jaime
from Tucson, AZ
I just had to purchase a new VertuoPlus machine because my old one would not longer pass any water. I love my Nespresso coffee machines and milk frother. However, here in AZ we have very hard water. The machine claims to tell you when it needs to be descaled. Mine failed horribly. Once it started having problems no amount of descaling would make it function properly. You cannot descale when no water passes through the system. So I had to trash the old one and buy a new one. When a capsule was loaded and the top button pressed the machine we whirl up and then stop with a solid red light. Manual says to call Nespresso. I did and they said let it cool off for 15 minutes. I did that with no change. The last time this happened I put a heavy mixture of white vinegar in the water tank. I took over 20 tries for the vinegar to break up the calcification in the machine. I got another six months out of the old machine with that. Do not trust the descaling sensor.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 16, 2021
Thank you for your review. Please excuse us for any frustration caused with the descaling sensor on your VertuoPlus. We'd recommend to also preform a weekly cleaning cycle to prevent coffee grind build up. For more troubleshooting tips, please visit the VertuoPlus machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good coffee. Just not hot eniugh
on October 14, 2021
Posted by: Donna
I love the machine and the coffee is excellent but it isn’t very hot. I end up putting it into the microwave.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 15, 2021
Thank you for your review. A change in temperature may be resolved by descaling your VertuoPlus machine, every three months. We'd also recommend pre-heating your mug by running the cleaning cycle on your VertuoPlus. For more tips please visit Nespresso.com/help or call us directly at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
1 year into ownership
on November 20, 2021
Posted by: Perfecto
from CO.
Well, after a year of ownership all good ! Nonkeakes - perfect every time. BTW we have used 1-2xs per day !
Written by a customer while visiting Nespresso USA
Customer Rating
5
Finally, the Ideal single cup coffee maker
on January 20, 2022
Posted by: Lawsmith
from Bethesda, Maryland
I love coffee and have been drinking it daily for over 60 years. But I am the only coffee drinker in my house, and the hassle of making a decent single cup of coffee was always a problem until Keurig came out with its single brew coffee maker in 2006. The coffee was never great, but it was decent, and the coffee came out hot, which I liked.
Recently I acquired the Nespresso Veturo Plus ,and now I’ve finally found my ideal coffee maker. It is more convenient to use than the Keurig, and the coffee is produced is much better. It appears that this coffee maker is also sold with Breville and De’Longhi labels, but I suspect all three are identical.
This coffee maker is very easy to use. Unlike the Keurig, it doesn’t have a setting that keeps the water always hot, but it only takes a minute or so to heat up. The water reservoir in the Nespresso is larger, meaning you don’t have to refill it as often, and it is much easier to remove, refill and replace than the Keurig. Cleaning is easier, and the Veturo takes up less room on my kitchen counter.
While the Nespresso Veturo line of coffees aren’t as extensive as what is available for Keurig, I found the Nespresso coffees offered to be excellent, with a range of strengths that exceeds that available from my Keurig. In addition, I sometimes enjoy a double espresso, which the Nespresso makes pretty well.
I have read complaints that the coffee doesn’t come out hot enough in the Nespresso machine. But it does. What’s needed is a good, heated insulated cup to keep the coffee hot. I have found the BTaT- Insulated Coffee Mugs, Glass Tea Mugs, Set of 4 (12 oz, 350 ml), Double Wall Glass Coffee Cups, available from Amazon to be the ideal cup. To make a cup of coffee in the morning I first turn the coffee make on by pressing the button on the top. I then fill a coffee mug with water and heat it for two minutes in the microwave, meanwhile making my breakfast. When breakfast is almost ready, I pour out the hot water from my cup and brew a cup of coffee in the Nespresso. If I time it right, breakfast and coffee are ready at the same time, and my coffee is nice and hot for the time it takes to eat my breakfast. A great way to start a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA