Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.5
(6,512 Reviews)
Rating breakdown 6,512 reviews
5 Stars
5,117
4 Stars
697
3 Stars
202
2 Stars
153
1 Star
343
87%of customers recommend this product.
(
3,334 out of
3,850)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
3
Should work for more than 4 months…
on December 17, 2024
Posted by: Kt90
from California
While I do love this machine when it works. I’ve had two of these machines and they’ve both broke. The first time, I was sent a new one (4 months ago and broke again) this time, due to the first time being an exception(even though it’s their machine that broke), now i have to send this one in to be repaired and I’m without a coffee machine for who knows how long. I’m tempted to go with a different brand because of this. How can this machine keep breaking?
Note: I descale regularly and I’m an obsessantly clean person.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 21, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Returning immediately
on December 27, 2024
Posted by: Monty7507
from Florida
I received this item as a Christmas present this year and was so excited to use it. Unfortunately it is defective and once you open it won’t close. I read the manual, watched videos, reset the machine and still it won’t close. I am sending it back this is ridiculous. Brand new out of the box and wasn’t even able to enjoy it. Idk how I’m going to fit it back in the box when the lid won’t even close
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, December 28, 2024
Thank you for your review and honest feedback. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number, 1-800-562-1465. Please contact us at your earliest opportunity, so we can assist you with resolving your machine issue. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Cord sticks out
on January 27, 2025
Posted by: Susanf
I bought this for my husband. He loves it! I hate it because of how the power cord is in front of the water carafe. I cannot hide it and it sticks out awkwardly. Pictures of the item did not show this or I would not have bought it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 28, 2025
Thank you for your review and honest feedback, Susan. We are happy to learn your husband loves your new Nespresso machine. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We sincerely apologize for any frustration this has caused. We want to assure you that we are committed to complete customer satisfaction, and we deeply regret when that is not the case. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support. We have documented your suggestion about the power cable to your account for review. Please contact us at 1-800-562-1465 if you have any troubleshooting or machine maintenance questions. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
gone through 4 machines already
on July 23, 2025
Posted by: sean
this machine is absolutely terrible. I’ve had 3 machines replaced by nespresso and the 4th one has just broken. I’ve wasted so many pods trying to get this thing to brew. very occasionally it will work but 99% of the time it won’t. I will never buy another nespresso machine and I will never recommend them to anybody. the design is severely flawed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, July 24, 2025
We share your disappointment with your machine experience and appreciate your honest review. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to finding a resolution, Sean.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on December 9, 2025
Posted by: Rodrigmj
from Hudson, WI
[This review was collected as part of a promotion.] This is my 3rd Nespresso and the first I bought directly from them and it is amazing. Very dependable and well build
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features!
on December 16, 2025
Posted by: Bob27
from New York
[This review was collected as part of a promotion.] I bought this a month ago and am very happy with it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellence in coffee
on December 29, 2025
Posted by: Nette
[This review was collected as part of a promotion.] Great coffee and machines wakes me up tastes great and so much better than regular coffee
Written by a customer while visiting Nespresso USA
Customer Rating
5
on January 22, 2026
Posted by: D
from Lafayette, Indiana
[This review was collected as part of a promotion.] Love this machine! Makes the best tasting coffee. It is a little noisy but otherwise great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA