Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,823 Reviews)
Rating breakdown 7,823 reviews
5 Stars
6,123
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
355
86%of customers recommend this product.
(
3,391 out of
3,921)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
Cord is on the wrong side
on December 26, 2024
Posted by: Allie
from Bergen, New Jersey
Why would you put the cord on the same side as the water tank? Now the cord has to go around the back of the water tank to get plugged in and then when you pick the water tank up the cord falls onto the water tank platform you have to move it constantly. Such a bad design idea.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, December 27, 2024
Thank you for your feedback regarding the placement of the cord in relation to the water tank. I understand your concerns about the inconvenience it causes when trying to plug it in and the issues that arise when lifting the tank. Your insights are valuable and will be taken into consideration for future design improvements. We appreciate your input as it helps us enhance our products.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t recommend, leaks water everywhere
on November 11, 2022
Posted by: M
Bought this machine a week ago, unpacked it and the pump was broken. Water leaked everywhere, nespresso replaced the machine. Got the new machine three days later and the new one also leaked all over the place. Haven’t been able to even try the coffee. Maybe third times the charm?
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 12, 2022
Thank you for your review. We are dismayed to learn your Vertuo Plus did not meet your expectations. If you need assistance with your Vertuo Plus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT WASTE YOUR MONEY!
on November 2, 2023
Posted by: Anonymous
from Chattanooga, TN
WORST COFFEE MACHINE ON THE MARKET! Do not waste your time and money buying this machine. I bought my first one two years ago for my birthday. Within 6 months of that first machine, it began to leak. I called Nespresso to get it replaced because I thought it was a fluke. NOPE!!! I have now had 3 machines within the past two years due to leaking all over my counter. I wish I could get my money back.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 3, 2023
Thanks for your review, Shelby. We’re dismayed that your Vertuo Next machine models have leaked. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend speaking with one of our machine experts and mention your dissatisfaction with the Vertuo Next machine model. We look forward to speaking with you soon, to find a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not last
on June 15, 2025
Posted by: Anna
from Tacoma, WA
Makes good coffee; love the variety of flavored pods. Machines however, have not lasted me longer than two years with gentle use, meaning, I highly doubt each of them made more than 200 cups of coffee. First machine was leaking from underneath almost from the beginning; seconds machine all of a sudden threw a solid red light and started to feel hot to touch on top where the button is. I do still have many pods left, so I don’t have another choice but to purchase same coffee machine, and being hopeful that maybe third time will be a charm and it will last.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on April 12, 2025
Posted by: Kevin
from New jersey
Worst machine I’ve ever had. Everytime I go to use it I have to rinse it and then it might work. Doesn’t heat up and then just flashes. Threw it out the door would no recommend
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, April 15, 2025
Thank you for your review. We are dismayed to learn the Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement via our Assistance Service Program. Please do not hesitate to contact us via our toll-free number 800-562-1465. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Numerous Issues
on December 31, 2023
Posted by: Dan
from Michigan
I have had numerous issues with this machine. Shortly after using it for 1 year, the brew button broke. Meaning the machine would no longer function. It is no longer within the one-year warranty and Nespresso would only offer me a 30% discount on a new machine. I have a Vertuo Machine at my office and have never had an issue with it in over 3 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 2, 2024
Thanks for your review, Dan. We’re dismayed to learn of the multiple issues you’ve experienced with your Vertuo Next machine. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465 or via live chat from our website, when you select the “Need Help?” popup, then select “Machine Assistance.” We’re pleased to see you were offered the 35% out of warranty discount towards the purchase of a new machine, when troubleshooting was unsuccessful. You may use the discount on another Vertuo Next machine, or one of the following models: Evoluo, Vertuo Plus, or Vertuo machine. When you’re ready to utilize the out of warranty discount you received, please call our toll-free number for assistance. We’re confident you’ll be enjoying your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just what I needed!
on September 29, 2022
Posted by: malibu333
from Wisconsin
[This review was collected as part of a promotion.] We have a fancy, schmancy espresso machine, but with our baby due in November, I wanted something with a lot less steps. A way I could caffeinate quickly! :) I have been very impressed with the ease of use of this machine, and the coffee is actually quite delicious! Even my husband likes it, and we are somewhat coffee snobs.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Improvement Over The Original Vertuo
on December 15, 2022
Posted by: czachos
from Seattle, WA
[This review was collected as part of a promotion.] Overall I like the machine. I like the color and sturdiness of the device itself. The water container allows for more H2O, but it feels kind of cheap (plus the cap can be hard to get off). My main issue with it is that the top of the machine needs lots of room to open and close, and the cabinet it sits under is too low (so I have to pull it from under the cabinet everytime I add and remove a pod). If you have high cabinets or open space, you're good.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA