Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,823 Reviews)
Rating breakdown 7,823 reviews
5 Stars
6,123
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
355
86%of customers recommend this product.
(
3,391 out of
3,921)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
Do not buy!
on July 16, 2023
Posted by: Venym27
I’ve had this less than a year and it leaks water from the base. Took several calls before I had someone agree to repair it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review, Jess. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. our machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please do not hesitate to contact us if you have any additional issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wont Brew the Grand Lungo Capsule as stated.
on January 23, 2024
Posted by: MEDUSASMUSE
from Buffalo, MO
I bought this specifically to use with Gran lungo Capsules and it will not brew them.
Close lid, press start and it begins then stops the cycle. Capsule unused.
Close lid, press start and it begins then stops the cycle. Capsule unused.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 24, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
If I could leave 0 stars, I would
on January 26, 2024
Posted by: Unhappy
from Bismarck, ND
I was so excited about this machine until it broke less than a year after purchasing it. It won’t even make a cup of coffee anymore. Absolutely terrible. DO NOT WASTE YOUR MONEY.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with lifetime troubleshooting service and a one-year warranty. For assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on May 28, 2024
Posted by: Hannah
A very faint red light came on and I did everything I could to get rid of it. You could literally just barely see the light lit up. I searched Nespresso page for tips and also the internet but nothing helped. Machine would not even let me factory reset or descale it. Had the machine for not even a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 29, 2024
Thank you for your review, Hannah. We're confident we can come to a resolution. Your machine is covered under warranty for replacement or repair, whether in or out of warranty, so please call us. We're here 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent choice … but missing 2 key features
on October 4, 2024
Posted by: FresaE0211
from VA
Love it… but I wish it were WiFi compatible and permited the larger sizes of coffee.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your review and recommendations, Tracey. We are so excited to hear that you love your VertuoPlus and appreciate the suggestions about your machine being Bluetooth-enabled and capable of brewing the Alto and Carafe size capsules. We have forwarded these suggestions to our team for further consideration. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We recommend performing a cleaning cycle with water, which is the same as the first-use rinsing steps suggested when you first began using your Nespresso, as this helps your VertuoPlus keep it brewing at its best. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant descaling
on February 12, 2025
Posted by: Caitlyn
from Buffalo NY
Not even a month into owning it and it needs constant descaling. It’s always a question if I’m gonna get my morning coffee or not. They have no business charging this much for a machine that barely ever works. I don’t have a store close by me where I live so it’s difficult to get potable water from a store, if that’s even something that would help. Very dissatisfied with this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, February 13, 2025
Thank you for your honest review, Caitlyn. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Awful design
on June 20, 2025
Posted by: jm
from Buffalo ny
coffee is fine - design is clunky and awkward - the cup holder has to be removed for different sized cups and the domed top bumps into cabinets when opened - not worth the larger water container
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, June 21, 2025
Thank you for your review, Jm. We're sorry to hear that you're not satisfied with the VertuoPlus. We appreciate your feedback and will take it into consideration as we continuously strive to improve our products.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Piece of junk. I’m done with it! No stars from me
on August 13, 2025
Posted by: Brad Blais
from California
This coffee machine is a piece of Junk that I would not recommend unless you enjoy having a full mass of coffee spread all over your counter. The machine has an adjustable cup holder that I use at the bottom placement. His cup holder does not fit into the slot that can be locked into place. Even if you test it before using it to make sure it’s fitted properly does not help. Simply adding the coffee cup can dislodge the holder resulting in coffee missing the cup and spilling out coffee everywhere. I repeat, do not buy this. Coffee maker. Complete junk. One star because it is required to send this review.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, August 14, 2025
Thank you for your review, Brad, though we're sorry to learn you're dissatisfied with the machine design. A Machine Expert will be pleased to address your concerns, so we ask that you call directly, 800.562.1465, 24/7 for your convenience, when you're near your Vertuo Plus. We'll do our best to ensure your satisfaction with your Nespresso experience.
Written by a customer while visiting Nespresso USA