Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.5
(5,050 Reviews)
Rating breakdown 5,050 reviews
5 Stars
3,918
4 Stars
511
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,017 out of
3,504)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
3
Ok but not great
on December 22, 2021
Posted by: FX
from New Jersey
This replaced an original Vertuo that I used for about 3 years until it broke. I have been very pleased in general with the performance but I used the 14oz pods and that was just the right amount for me. They have discontinued the 14oz pods which is really disappointing. If I could use the 18oz pods in this machine it would not have been a big deal, unfortunately I have to buy the Vertuo Next. Which is what I would have done in the beginning if they told me the 14oz pods were going away. I am disappointed that they aren't doing anything like an attractive trade-in for customers in my situation. I am down to my last few pods and I can't decide if I am going to stay with Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 27, 2021
Thank you for your review. While we are glad to know your VertuoPlus machine is performing to its expectations, we understand your disappointment regarding the discontinued Alto range of capsules.
If you have any questions regarding this blend, or others, please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you have any questions regarding this blend, or others, please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A family gift
on February 11, 2024
Posted by: Gil
from Puerto Rico
[This review was collected as part of a promotion.] I own a Nespresso for 2 years now and bought a new one. Best coffee for my in laws
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
good company
on May 28, 2024
Posted by: EvCarku
from Boston, MA
[This review was collected as part of a promotion.] just purchased my 2nd machine, 1st broke within 2 years, they gave me 35% off for returning my broken machine. great deal i think!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m hooked!
on June 14, 2024
Posted by: Mama C
from Lorena, Texas
[This review was collected as part of a promotion.] My daughter gave this to me for Mother’s Day. I was skeptical, because I am not a huge coffee drinker, but that changed, after the quality of coffee Nespresso provided. I have 1-2 coffees a day. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Cup of Coffee!
on June 10, 2024
Posted by: luluann12
from Las Vegas, NV
We love our Vertuo Next! We bought this just over a month ago and we have really enjoyed how easy it has been to make such a great cup of coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better Flavor
on June 18, 2024
Posted by: Bettercoffeefinally
from Phoenix
[This review was collected as part of a promotion.] We bought our Nespresso about a month ago and are loving it! The flavor of the pods compared to K-Cups is night and day different.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love ❤️
on July 5, 2024
Posted by: Ava
from Portland Or
[This review was collected as part of a promotion.] I love my Vertuo. After having the best coffee o my life while on vacation, I returned home and bought the same machine.
Goodbye drip.. goodbye Kuerig. This coffee is so rich and delicious. I look forward to mornings now!
Goodbye drip.. goodbye Kuerig. This coffee is so rich and delicious. I look forward to mornings now!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Throw your money away
on March 7, 2022
Posted by: Nancybatista
Me and my fiance are coffee lovers especially strong espresso. My elderly mother bought us this as a gift. Little did she know you can not use any coffee brand you wish. And thr pods are impossible to find at the grocery store! You have to special order online EVERY TIME. And they are not cheap at all. A sleeve barely has enough to get through the week for 2 people. Don't waste your money
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the VertuoPlus machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA