Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(6,807 Reviews)
Rating breakdown 6,807 reviews
5 Stars
5,346
4 Stars
745
3 Stars
216
2 Stars
153
1 Star
347
87%of customers recommend this product.
(
3,336 out of
3,854)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
It will break and coffee will leak out the back!
on September 14, 2021
Posted by: TNT
from California
I had one leak out the back in the first year and it was replaced. Bought a second one thought it was great they fixed it. After a year second one same thing. Coffee is great but machine is a lemon.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 15, 2021
Hi TNT. Thank you for your review. We are happy to see you were able to speak with a machine expert regarding your leaking VertuoPlus and we were able to set up a repair for your machine. If you need additional assistance with your replacement VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Sometimes it doesn’t work
on September 28, 2022
Posted by: Coffee gal
from California
[This review was collected as part of a promotion.] I’m not sure why sometimes if doesn’t work. Maybe I received a dud
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, September 30, 2022
Thank you for your review. We’re disappointed to learn that your VertuoPlus is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on November 29, 2024
Posted by: crae22
from Colorado
Disappointing. Loved my Nespresso Evoluo which is going on 6 years old. I thought this newer model would be an improvement, but it definitely is not. The crema dissipates almost immediately. I also thought being able to move the water tank from one side to the other would be beneficial but it is awkward and the container does not seem very secure. It is not that it doesn't work. I am just not impressed with the overall design of the machine and although it may be my imagination, without the crema, the coffee just doesn't seem to taste as good.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback, Cristi. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a Coffee Specialist about exchange and return options since you are within 30 days of your purchase. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Buyer beware
on November 21, 2021
Posted by: Rstde
from Washington DC
I have had this machine for 7 months and it works great although you will have to throw out your espresso cups if they are small. The machine makes a lot of crema and they will overflow. However my biggest compliant is that they have stopped making the carafe size coffee that was originally marketed with this machine. So buyer beware in another few months they could discontinue the cup size version etc. I was going to replace my second machine which is an original with the another Vertuo, but I won't now since who knows what coffee they will make for it in the future.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Rstde. We recommend visiting the VertuoPlus section of Nespresso.com/help to factory reset your VertuoPlus machine. This will ensure that your Espresso-sized capsules are brewed at a consistent 1.35 ounces.
While we have discontinued the 14 ounce Alto capsule, our 18-ounce Vertuo Next exclusive Carafe capsules are still in production, along with our 7.77 ounce, 5 ounce, and 2.7 ounce capsules. If you have any questions regarding your blends, or your VertuoPlus machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
While we have discontinued the 14 ounce Alto capsule, our 18-ounce Vertuo Next exclusive Carafe capsules are still in production, along with our 7.77 ounce, 5 ounce, and 2.7 ounce capsules. If you have any questions regarding your blends, or your VertuoPlus machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 29, 2023
Posted by: Kiran
from houston tx
I bought a brand new machine 2 weeks ago and brewed it only twice. The machine started to leak water
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , August 30, 2023
Thank you for your review. We understand that your experience with our Vertuo Plus Deluxe machine has not met your expectations, and we would be happy to assist you to the best of our abilities. We stand behind our brand, and every machine is covered under at least a one-year warranty. We also offer out-of-warranty replacement or repair service, as well, so please contact us at 800-562-1465 at your earliest convenience. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy this. Waste of money.
on September 16, 2023
Posted by: Steve
from Ada, OK
I finally threw this machine away. My wife bought it for me last December and I have struggled trying to get it to work reliably. So frustrating. I've tried cleaning, descaling, plugging-unplugging, turning off-turning on. Today I was so frustrated I took it out and put it in the trash can. What a piece of junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, September 18, 2023
Hi Steve. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad quality of machines and overpriced
on October 27, 2024
Posted by: Kosalex
from Bowling Green, KY
All nesspresso machines are pieces of junk. I could explain, I am user of different machines, and every time I ordered new because left over cofee. My last machine is leaking now and I try to fix it , clean it and it is still leaking. Very disappointed with overpriced Nespresso and very bad quality. In one word - Junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 28, 2024
Thank you for your review and honest feedback, Kostyantyn. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please get in touch with us at 1-800-562-1465 if you would like to speak with a Machine Expert who may be able to assist with both in-warranty and out-of-warranty repair and replacement options that you may not yet be aware of for your machine. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks!!
on December 29, 2023
Posted by: Jandrea
Would highly not recommend this specific machine. Leaks!!! Now I’m responsible for replacing the granite stone countertop in my apartment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2023
Thank you for your review. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA