Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.5
(5,050 Reviews)
Rating breakdown 5,050 reviews
5 Stars
3,918
4 Stars
511
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,017 out of
3,504)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
2
Disappointment
on October 8, 2023
Posted by: Tina S
from San Antonio Texas
Such a disappointment. My children spent a lot of their money on this and only worked well four months and now have to “nurse it along” and clean it weekly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 9, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your issues with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to learn how it works!
on April 9, 2024
Posted by: Yehaw101
[This review was collected as part of a promotion.] I bought this a month ago and the product is pretty straight forward and easy to maneuver. I love learning to do new drinks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Espresso Machine.
on May 22, 2024
Posted by: BellaRosaMariaBoutique
from New Jersey
This is a good machine and it lasted me for a few years since we use it alot daily. I ordered the same brand in Red. When I make my espresso, I add a piece of lemon and brown sugar. I use a a half straw to drink because of my veneers teeth to avoid staining. Then I drink a glass of water afterwards. Helps me digest.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on June 7, 2024
Posted by: Kris
from Tallahassee FL
[This review was collected as part of a promotion.] I thoroughly enjoy this coffee!! There are a wide variety of blends and flavors!!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great features!
on July 10, 2024
Posted by: Nancy
[This review was collected as part of a promotion.] It’s so sleek and amazing! I would recommend for compact spaces. However, breaks easily after 3-4 years. Mine started leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, July 11, 2024
We appreciate your honest feedback, and we are disappointed to hear about your experience. All of our machines come with a lifetime of troubleshooting support. Should you need additional assistance, don't hesitate to give us a call at 800.562.1465. We'll be sure to note your review to our product team, and we hope you have a great day.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving It!
on October 31, 2024
Posted by: RCcat
from Portland, OR
[This review was collected as part of a promotion.] I have had my Nespresso Next for about a month. The coffee is scrumptious and I am feeling confident using it…after a rocky start. I am now a huge fan.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great brand when you want Coffee
on December 28, 2024
Posted by: James
from Ontario California
Been using this machine for a long time. When we talk about coffee it’s “ Nespresso”.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not what I wanted but someone else picked it!
on November 18, 2021
Posted by: Cyn
from Idaho
I was trying to upgrade a machine exchange after two faulty machines. Offered to pay the added price. Two full price machines charged to me. After spending $1300 on pods ina year ( for family gifts, too), I do not feel like a valued customer.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , November 20, 2021
Hi, Cyn. Thank you for posting your review. Your feedback is important to us and we are dismayed to learn your VertuoPlus machines has not met your expectations. We recommend running a rinse cycle once a week, as this helps keep the taste and body in each brew. We encourage you to please call us for assistance. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Written by a customer while visiting Nespresso USA