Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,823 Reviews)
Rating breakdown 7,823 reviews
5 Stars
6,123
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
355
86%of customers recommend this product.
(
3,391 out of
3,921)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
Nespresso using iPhone tactics - RIP ALTO
on December 29, 2021
Posted by: shep
from Orange County, CA
Ive been a Nespresso user from the original days but it seems that Nespresso is employing iPhone like tactics to force you to buy a new machine (iPhone) every year or two to get the products you want. Alto Coffee pods (15oz) are discontinued. Pour over (18oz) pods are only compatible with the newest machine. So to drink a 15 oz coffee in the am I need to use 2 pods or buy a new machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 31, 2021
Thank you for your review. We continuously innovate and create new coffee experiences. Each of our blends is specifically constructed, including expert bean selection, blending, roasting, and grinding, for the best interplay with the unique extraction parameters of the Vertuo machine. If you would still like to enjoy your morning blend at 14 ounces, you may continue to brew two capsules, or you may program your machine to brew one capsule at 14 ounces. Simply press the cup button and hold it until your blend has been brewed at 14 ounces. If you need assistance with your VertuoLine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Product looks great but does not operate properly.
on April 5, 2022
Posted by: John 123
from Clearwater, FL
This is my second Vertuo purchase. I have had one at home work flawlessly for about 2 years.
I just bought one for work and it only pours about half the time and the volumes poured are not correct.
Seems to be a mechanical issue.
Response from Nespresso USABy Lisa A, Customer Service, April 6, 2022
Thanks for your review, John. We’re dismayed to learn that your new VertuoLine machine wasn’t dispensing the correct amount of water through your capsules. We’re pleased to see were assisted by one of our machine experts, and your machine is back to its factory settings. We recommend following the first time use steps at least once a week to flush water through your machine, to rinse away any coffee granule buildup from the head of the machine. Should you need further assistance with your machine, we’re available 24 hours a day and 7 days a week, via our toll-free number 800-562-1465. Now you can enjoy your Nespresso coffee ritual in the office.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy it!!
on December 8, 2024
Posted by: PassonthisMachine
from Hudson, Wisconsin
I’ve had this machine for a year now. The very first time using it out of the box it gave an error message that I had to troubleshoot. Since then it works on the first attempt maybe 1/10 times. It’s honestly made my morning coffee the most stressful part of my day. Wouldn’t recommend to my worst enemy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are dismayed to learn that you were experiencing issues the moment you removed your Vertuo Next machine from the box. We offer a lifetime of troubleshooting via our toll-free number 800562-1465. Our Machine Experts would be delighted to assist you and provide you with the best resolution. Please do not hesitate to contact us. We trust we can provide a satisfactory outcome.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t Expect it to Work Very Long
on February 16, 2025
Posted by: Coffeelover
This machine quit working within 6 months of buying it. My wife and I left our Keurig out beside it and only used it when we wanted a special cup of coffee because the pods you have to buy for it are so expensive. The coffee is fantastic but the machine is garbage. I wish I’d read all the reviews before purchasing. Do yourself a favor a buy a legit machine that does it all. You will save money in the long run.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, February 18, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Delicious coffee / disposable machine
on June 24, 2022
Posted by: Firechickey
from San Francisco CA
I have owned 2 of this machine. It clogs and leaks after about a year. I replaced it thinking “maybe I could have cleaned it more frequently”? Second machine I kept pristine. Same issue after about a year.
I guarantee when your vertuo fails it will be right after you buy a case of pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
We are disappointed to learn that your VertuoPlus has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Started leaking water within 3 days.
on November 28, 2022
Posted by: roxana
from Dallas, TX
I got this machine delivered on Friday, used it two times over the weekend and on Sunday the water started leaking from under the machine not near the water tank… under the machine. I tried making a cup of coffee just to see what would happen (&tbh because I needed coffee) & the water just started to leak faster.
I called customer service and they’re replacing it, will update my review then.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 30, 2022
Thank you for your review. We are dismayed to learn about the leaking issues you have experienced with your VertuoPlus machine, and we are glad to hear that you were able to speak with a Machine Expert regarding a replacement.
If you have any questions or concerns about your new VertuoPlus machine, please do not hesitate to contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you have any questions or concerns about your new VertuoPlus machine, please do not hesitate to contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken already
on June 19, 2023
Posted by: Meg
from Az
Ours broke after 1.5 years and they basically said we had to buy another one…
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are sorry to learn that your Vertuo machine is not performing to your expectations. To better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. A Machine Expert will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. We also have replacement options through our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Why do many “free product “ reviews at top?
on November 8, 2023
Posted by: JoJo
from Central Florida
I love It but am wondering why so many of the reviews say it was a “free product”. That doesn’t seem fair and I would also think this would lead to biased reviews. How do I get on the “free machine in return for a review” bandwagon?
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, November 9, 2023
We are delighted you are enjoying your Vertuo Plus machine. Our partnerships with third-party services offer Nespresso products for consumers to sample, and are not organized by Nespresso. We remain available to provide machine assistance 24 hours a day, 7 days a week through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA