Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.5
(5,050 Reviews)
Rating breakdown 5,050 reviews
5 Stars
3,918
4 Stars
511
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,017 out of
3,504)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
3
Don't Get Basic Gray!
on March 7, 2024
Posted by: Matt
from Washington, DC
I'm shocked at how ugly the basic gray is compared to the picture...in realy life, it's amazingly cheap looking plastic.
Brews fine, but I don't like the automatic open/close feature...just one more thing that can break.
I'm going to return this, and buy something else.
Brews fine, but I don't like the automatic open/close feature...just one more thing that can break.
I'm going to return this, and buy something else.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 8, 2024
Thank you for your review, Matt. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on February 22, 2025
Posted by: julie
from CA
Bought in 2021…had so many problems with the machine since then. Like girl, I’m just trying to make my morning coffee!!! Super unreliable and not worth the hassle of purchase
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 24, 2025
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve this matter to your satisfaction. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy at your own risk
on May 26, 2024
Posted by: Coffee123
We've been Nespresso customers for years, starting with the Vertuo and now with the Vertuo Plus machine that we purchased a year ago. This machine (Vertuo Plus) is difficult to clean, which leaves you with terrible tasting coffee. We run the clean cycle each day, descale every few weeks, and the water is still filthy - which means, this dirty water is making our coffee/espresso. It's disappointing to have to write this given our history and love of this product (coffee/espresso) but we are now seeking alternative coffee makers because this machine is so bad and the coffee now tastes awful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 28, 2024
Thank you for your honest review. We appreciate your loyalty as long-time customers and are disappointed to learn that your VertuoPlus is not meeting your expectations. Our aim is complete customer satisfaction, and we sincerely regret when this is not the case. We are here 24 hours a day, 7 days a week at our toll-free number, 1-800-562-1465, and your VertuoPlus comes with a 1-year warranty and a lifetime of troubleshooting assistance. Please call us at your earliest convenience, so we may work with you to resolve these machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too many system issues
on April 14, 2022
Posted by: Coffee lover
from Tysons , McLean
The customer service is one of the best,however, the machine itself is terrible. There’s too many system reboots and it gets stuck all the time. Also, if you are looking for hot beverages, this machine isn’t it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, April 15, 2022
Thank you for your review. We're disappointed to hear of your machine troubles, however, glad to see that you were able to speak with one of our specialists. We are always here to help, and hope that you won't hesitate to reach out with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great but the design is ehh
on December 25, 2022
Posted by: Anon
Got it solely for espresso and does the job. However, the instructions have like 9 different language options, which is great and all until you’re trying to figure out how to get everything set up and one step is a page and a half trying to dig through which language to use. Still wouldn’t connect to the app for me.
Also, have slight OCD and I truly hate the shape.
I wish the water container would be able to do a true 90 degree turn and sit next to the machine instead of slightly on an angle, takes up a lot of counter space for just a pod producing machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on April 12, 2024
Posted by: Nicole
I bought this coffee pot a little over a year ago and it’s not working already. The automatic open is not working, so I want use the machine. Disappointing it only lasted a year because I love and use almost daily
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 13, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Save on the frustration and buy a Keurig
on June 26, 2025
Posted by: Honest Reviewer
I used a keurig for years no issues ever. This machine errors out constantly. Starts and stops. Start and stops. Starts and stops. Starts and stops. Starts and stops. Crap technology.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, June 27, 2025
Thank you for your review. We are sorry to learn our VertuoPlus machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Pop Goes into the Drink
on April 10, 2025
Posted by: buygal
Like many other customers I had nothing but unsatisfactory experience with this cheezy budget model. Was in a box for a year until a move then, set up for guest use but it failed in my kitchen after a few months leaked all over.. A horrible mess and significant waste of expensive coffee pods. I decided to NOT call customer service after my original Vertuo machine also failed after 2 years. You can not ship a machine from Hawai'i for any reasonable price so took the hostage deal of a discount on a new machine, so far working for almost a year but very LOUD. I clean it regularly but there is a half yellow and half red light when it heats up so that must mean something like doom soon, I actually took the Pop model to the dump and pitched it over into a container which was shipped to Honolulu and to who knows where after that. I own several original pod machines and they work far better.
Written by a customer while visiting Nespresso USA