Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.5
(5,050 Reviews)
Rating breakdown 5,050 reviews
5 Stars
3,918
4 Stars
511
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,017 out of
3,504)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Amazing flavor from this coffee machine
on September 30, 2022
Posted by: DisneyFan1967
from Coral Springs, FL
I was lucky enough to try this machine while staying at an Opal Resort in Florida and upon arriving home, I purchased my own machine! Love the selection of coffee to expresso and the limited editions that come out throughout the year! Coffee delivery is super fast too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy and Delicious!
on October 4, 2022
Posted by: Sam
from Philadelphia, PA
[This review was collected as part of a promotion.] I am so happy that me and my significant other decided to go with this machine when we moved into our new home. It does exactly what we were looking for and is very easy to use and clean! Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on October 12, 2022
Posted by: Ksea
from Syracuse, New York
Worked great for one and a half months. Now it goes from a green light flashes red twice back to green. I have di scaled it twice set it back to factory and used it once since then now it’s right back green to red back to green very disappointed because my old one worked for years
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 13, 2022
Thank you for your review, Karen. We're certainly disappointed to hear this, and hope you'll reach out for additional troubleshooting and next steps. All machines are covered under a one-year warranty, and a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and fun to pick your next flavor.
on November 11, 2022
Posted by: JiaGee
from Indiana
I've had this for about a week and I am loving everything about it. It is easy to use, the quality is more than I was expecting (due to other brands that use plastic coffee pods... will never revert to that again). I was super happy that it came with a brother and it works amazing. The first cup of espresso was a success and it was so easy. Making others drinks is also just as easy. My whole experience has been very positive and I ordered the capsules and recycling bag and the process was super smooth. I would rather invest in this than keep buying coffee everyday in the coffee shop. I think the taste is just a good. I love that it is automatic when lifting the lid when you go to put the capsule in and as it lifts up, you hear a "plink" which is the previous capsule being lifted out and sent to the used capsule deposit area behind it. It holds quite a few of them before you have to empty it. It did get a bit clogged with a couple of capsules blocking the chute , but it was an easy fix and it only happened once. It's not a big deal to me. The capsules are clean and I look forward to recycling them.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very satisfied
on November 14, 2022
Posted by: LDC
from St. Louis, MO
[This review was collected as part of a promotion.] I replaced my drip coffee maker and moka pot with this new machine. Very convenient and makes great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee great service
on November 16, 2022
Posted by: mdmqb22
from FL
[This review was collected as part of a promotion.] Delicious coffee made fast, great service as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I spent an hour trying to clean my machine
on December 30, 2022
Posted by: Limjahey
from Nashville TN
I just got this for a gift and I read the instructions from front to back which was very confusing and didn’t tell me how to correctly clean my machine. I used a QR code for video help but in the 4:10 video it never showed my actual espresso machine. I tried googling the steps to clean my nespresso vertuo plus D but it came up with 10 different espresso machines but had nothing on the one I was gifted. I just wish for further users that they can figure it out more simply. Unlike my dumb butt
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review. Cleaning instructions for your VertuoPlus machine can be found on Nespresso.com/help, under the VertuoPlus section. Please note: the cleaning instructions and descaling instructions are identical for our VertuoPlus C-Range and D-Range machines. We recommend cleaning your machine weekly and descaling your machine every three months.
Please contact us at 800-562-1465 for any questions or concerns regarding maintaining your VertuoPlus machine. We are available 24 hours a day, 7 days a week.
Please contact us at 800-562-1465 for any questions or concerns regarding maintaining your VertuoPlus machine. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great design and Functionality
on May 3, 2023
Posted by: Drago61
from Fort Lauderdale FL
[This review was collected as part of a promotion.] Makes an excellent cup of coffee or espresso quickly with the added bonus of no plastic disposables. Easy to recycle aluminum capsules.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA