Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,823 Reviews)
Rating breakdown 7,823 reviews
5 Stars
6,123
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
355
86%of customers recommend this product.
(
3,391 out of
3,921)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
Love the automation
on December 13, 2023
Posted by: Love this coffee maker
from Colorado Springs, CO
[This review was collected as part of a promotion.] I love the automation on the opening and closure. The water reservoir and spent pod are well sized.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine
on December 15, 2023
Posted by: Zenomou
from Portland Oregon
[This review was collected as part of a promotion.] I've had my vertuo plus for only a few weeks. The luxury to convenience factor is what drew me in to begin with. I would give it full marks except for two small things. I would appreciate the water chamber to be thicker or made of glass. And of course an even larger selection of new pod flavors to choose from.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Won’t recommend this machine
on December 16, 2023
Posted by: RJ
from Minneapolis, MN
Consistent machine issues. Have called Vertuo customer service multiple times. I don’t the design works great. Coffee grains get stuck and I spend more time cleaning that making coffee. Very poor design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 18, 2023
Hi Rj. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. We have arranged to have a Machine Expert contact you at the number we have on file for you. Call backs can occur within 24-48 hours from being submitted. For immediate assistance please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
BEST NESPRESSO YET!
on December 17, 2023
Posted by: DRP
from NJ
[This review was collected as part of a promotion.] This is my third Vertuo (all others still in use!) I only drink Lattes, my wife only drinks coffee, my daughter only drinks decaf. There is one Vertuo pod that that will please anyone. Great coffee at a reasonable price!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee maker.
on December 17, 2023
Posted by: Jk
[This review was collected as part of a promotion.] I have bought several of these as gifts over the years as well as one for myself. Everyone loves the coffee and all the options available.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Seems Great, good build quality
on December 18, 2023
Posted by: TK542
from Wisconsin
[This review was collected as part of a promotion.] I purchased this after a long back and forth with Nespresso after our Vertuo Next broke (for the 2nd time). Nespresso only gave me 30% off, but we had a lot of Vertuo pods to use. So far the build quality seems better than the Next. The electronic opening seems well built and not just a gimmick. It heats up quicker than the Next and actually brews larger coffee pods without erroring out! It's a little strange the Plus is cheaper than the Next, however it does not connect to Wifi for updates and troubleshooting. If that isn't a deal breaker for you, I'd pick this one over the Next.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING!
on December 18, 2023
Posted by: peaches11
from California, USA
[This review was collected as part of a promotion.] I have been wanting a Nespresso for a while now and I finally gave in! I bought one each for both of my sisters and they raved about it & safe to say they weren't wrong!! It's amazing, I haven't found a pod I don't like, yet.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use & Attractive
on December 18, 2023
Posted by: Coffeegal1023
from Ohio
[This review was collected as part of a promotion.] Wonderful machine with so many options for beverages! You can make coffee shop quality coffees at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA