Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,817 Reviews)
Rating breakdown 7,817 reviews
5 Stars
6,118
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
354
86%of customers recommend this product.
(
3,389 out of
3,918)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
1
Terrible quality machines
on October 29, 2024
Posted by: EP000
from IN
I am on my second of these machines and now both have malfunctioned. My first started leaking, then stopped working completely. Now my second won’t brew and flashes red at me. I’ve tried everything. I maintain them carefully, using filtered water and descaling regularly. They are not built to last. I won’t be buying another. It’s a shame because I love the coffee and the convenience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, October 30, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Ease of use and great coffee
on November 25, 2025
Posted by: Ea
from Colorado
[This review was collected as part of a promotion.] Bought one for myself and my son used it more than I do. Got him one for xmas
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy use very convenient
on December 11, 2025
Posted by: Mrs O
from San Diego ca
[This review was collected as part of a promotion.] I love using my Nespresso my favorite pods are fortado
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Our favorite coffee
on December 14, 2025
Posted by: Jim
from Michigan
[This review was collected as part of a promotion.] We have been loyal fans for years. Over those years we have had the opportunity to select a variety of coffees to suit our taste and we have never been disappointed. We just purchased a Nespresso machine for our daughter and her spouse for Christmas and expect they too will enjoy Nespresso for years to come.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Already Disappointed
on January 6, 2026
Posted by: AD
I just bought this machine & I’m already anticipating for it to break prematurely… I have seen the same comments about this particular machine eventually breaking in less than a year on two different sites. I hope they fixed this issue recently.
Response from Nespresso USABy Allison, Customer Service, January 8, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the Flexibility of sizes.
on January 13, 2026
Posted by: Ropingtogo
from Colbert, WA
[This review was collected as part of a promotion.] We have had our Vertuo Plus for over 2 years and love the ability to make a cup of coffee to an Iced Shaken espresso at home. My husband is going to Arizona for 2 months this winter to team rope. We purchased the Vertuo Next for him to take with him plus it makes larger coffee sizes. So far we love it. My only issue is I wish it closed like the Plus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
LOUD
on January 21, 2026
Posted by: SacBikeNut
from Fair Oaks, California
My wife and I bought this to replace a 5 year old unit that we moved to our RV. This Next unit is unbelievably loud, and vibrates uncontrollably (slight exaggeration). Our old unit was very quiet, and still is. We are very disappointed in the build quality. For the money it should be much quieter!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Dislike the noise & locking feature
on March 2, 2026
Posted by: DS7
from 03801
We had a Vertuo Plus previously that we really liked. The Vertuo Next--not so much. It's very noisy, plus it's hard to press down the top and then lock it. I have arthritis in my hands and ended up having to return the machine. Wouldn't recommend this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, March 2, 2026
Thank you for your review. We are sorry to learn the Vertuo Next didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA