Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - White
Average customer rating
4.6
(7,817 Reviews)
Rating breakdown 7,817 reviews
5 Stars
6,118
4 Stars
908
3 Stars
270
2 Stars
167
1 Star
354
86%of customers recommend this product.
(
3,389 out of
3,918)
Customer Reviews for Nespresso - VertuoPlus by Breville - White
Customer Rating
5
So Easy to use
on January 2, 2026
Posted by: Retta
from Texas
[This review was collected as part of a promotion.] I bought this about a month ago and will never go back. Nespresso is the way!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Junk
on February 7, 2026
Posted by: RM
from Mountain Home, AR
I bought this on a FFA auction brand new in the box and it didn't even last a year. Now my daughter has all these pods for it and I am not buying another one after this experience It wasn't even used that much
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 9, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 13, 2026
Posted by: PAS321
I seriously love my Vertuo Next. It’s super easy to use. The coffee tastes great and the machine looks really nice on my counter too. Totally happy with it!
I would recommend this to a friend!
Response from Nespresso USABy Nespresso USA, Customer Service, March 14, 2026
We love to hear that! Thank you for your review.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine, until it isn't.
on September 30, 2022
Posted by: Ashley
from Missouri
I loved this machine and the coffee however the machine is now leaking. I have used this machine less than once per week, maybe 150 times total, in the 2.5 years I have had it. I have reached out to customer service about the short life of their product and have not heard back. Sad because it is good coffee, but you couldn't use this machine daily for 1 year. All descaling and cleaning was done regularly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 1, 2022
We are disappointed to learn that your Vertuo Plus machine has not met your expectations. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the coffee- hope machine long lasting
on December 31, 2025
Posted by: UrbanTexan
from Houston, TX
Gift for my birthday first of October. Have loved the coffee and reordered several different sleeves including holiday blends. All have been excellent. 7.7 pods are really great when we do not want to make a full pot of coffee. Wish it produced a little hotter cup of coffee but overall excellent results. After reading the lower rating reviews, I have concerns with the quality of the machine and how long it will last. So far so good but will be sure to write a review if I see quality issues. For now, loving the different flavors. We use the 7.7 pods into a smaller Yeti double walled cup which keeps coffee hotter for longer periods of time. We also use filtered water which we believe delivers a better tasting coffee. When everything is working as designed, it is one of the best tasting coffees in town.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fabulous!
on May 2, 2026
Posted by: Fabulous
from Tuscaloosa
[This review was collected as part of a promotion.] I love how easy it is to use! AND the foamy top! Very good value
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't Take New XL Pods
on August 14, 2023
Posted by: Vee
The machine works alright, but it is very loud and the wheel mechanism in the top gets stuck sometimes. I am also very disappointed that it isn't compatible with the new XL Vertuo capsules. A couple years ago, there were XL capsules that made a 14 oz cup of coffee with this machine, and I don't understand why the newer XL capsules were not meant to work with this machine. I love a larger cup of coffee, and it's pretty ridiculous that I would have to buy a new machine to use the new XL capsules.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 15, 2023
Thank you for your review. We are sorry to learn of your disappointment regarding the compatibility of our XL capsules and your Vertuo machine. Although our XL capsules are exclusively for our newer models, Vertuo Next, Creatista, and Pop+ machine’s, we are delighted to share the various capsule sizes can be programmed to a longer length pour. Once a capsule size has been re-programmed, all the other capsules of that size will brew at the new programmed quantity. We have Machine Experts that would be willing to assist you with your Vertuo machine. We offer a lifetime of troubleshooting via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great if you only want it for a year
on August 4, 2024
Posted by: jval94
coffee tastes good and its really convenient…for about a year. and then the machine stops reading the capsules, and you have to waste SO many capsules just to get your cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA