Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,258
4 Stars
432
3 Stars
118
2 Stars
124
1 Star
316
86%of customers recommend this product.
(
2,805 out of
3,265)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
2
Not worth it
on March 9, 2024
Posted by: mrmegadeth
You will never get this to update. Don't think the app can control it.
Coffee isn't hot enough. Very finicky in its operations.
Response from Nespresso USABy Tara B, March 11, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our Assistance Service Program. We have Machine Experts who will be pleased to provide you with troubleshooting assistances via our toll-free number 800-562-1465. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, awful durability
on March 19, 2024
Posted by: bdon115
Makes delicious coffee, but is wildly fragile. We’ve replaced ours 3 times in about 2 years. Not only is it a huge inconvenience, we waste a dozen pods trying to get it working again each time.
Response from Nespresso USABy Allison, Customer Service, March 20, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Lasted only a year.
on March 20, 2024
Posted by: jujunbc
from Boulder City, Nevada
I love that Nespresso has a recycling program for the pods, but it hurts to throw out a beautiful machine that I've had for barely a year because it started leaking all over the place and I can't stop it. I got the black/rose gold machine, and If the ratings were based on looks, I would have given five stars, but looks only go so far.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 21, 2024
Thank you for your review. While we offer repair and replacement services for all machines, both in and out of warranty, we ask that you contact us at 800.562.1465 to recycle your unwanted machine. We'll send a pre-paid return label for your convenience, and please, call the same number for troubleshooting service. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect cup of coffee while looking cool
on March 22, 2024
Posted by: Brooklyn Bruh
from NYC
[This review was collected as part of a promotion.] I’ve had my old Vertuo for 10 years when I decided to upgrade. The new Vertuo next has a nice ascetic, comes ant a great price point and makes the perfect cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best flavor
on March 22, 2024
Posted by: Deb71
from Burlingame,Ca.94010
[This review was collected as part of a promotion.] Love this machine and coffee. Saves money and love double chocolate and intense.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
It has design problems
on March 23, 2024
Posted by: Ojmg93
from Houston, Texas
I'm going to start by saying I got this machine as a gift thankfully because I would have been very mad in I had paid the full price for this.
Good: It's a convenient way of making coffee not gonna lie, it's really nice to be able to try different types of coffee whenever plus Nespresso's coffees are really good.
Cons: the pods are quite frankly on the expensive side, the machine is unreliable, half on the time I want a coffee it has some sort of error and does not work, and this brings me to the worst problem which is design based, the only way tp get feedback from the machine is from the led light on the button which may look very aesthetic but sucks because you find yourself trying to diagnose an error code which is a light blinking orange twice and it can be one of like 10 different things, so finding the actual problem can be tedious.
I would not recommend this machine for the price.
Good: It's a convenient way of making coffee not gonna lie, it's really nice to be able to try different types of coffee whenever plus Nespresso's coffees are really good.
Cons: the pods are quite frankly on the expensive side, the machine is unreliable, half on the time I want a coffee it has some sort of error and does not work, and this brings me to the worst problem which is design based, the only way tp get feedback from the machine is from the led light on the button which may look very aesthetic but sucks because you find yourself trying to diagnose an error code which is a light blinking orange twice and it can be one of like 10 different things, so finding the actual problem can be tedious.
I would not recommend this machine for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, March 25, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Durable!
on March 25, 2024
Posted by: Ivygreen
from Jacksonville, FL
Great durability. Used mine for 4 years so far. No problems. I just clean on a regular basis 😊
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks after warranty expires
on March 31, 2024
Posted by: 2nd broken vertuo
from California
Breaks outside of warranty. This is my second vertuo (first broke outside of warranty, also)
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 1, 2024
Thank you for your review. We’re sorry to learn that the Vertuo Next does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA