Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,258
4 Stars
432
3 Stars
118
2 Stars
124
1 Star
316
86%of customers recommend this product.
(
2,805 out of
3,265)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
2
Was a great machine until...
on December 2, 2023
Posted by: TracyKym
from Camrose Alberta
I bought the Vertuo Next and one of the reasons I bought this coffee maker and not another was because of the bluetooth option. It worked great but I recently moved and went to rehook it after changing our wifi password and had to reset my machine. It wont hook up because my phone and tablet are both android 12 and 13. My phone and tablet are not very old, so to not be able to connect is pretty ridiculous.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lis, Customer Service, December 4, 2023
Thanks for your review, Tracy. We’re sorry to learn you haven’t been able to pair your Vertuo Next machine after your recent move. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert who can assist you with pairing your machine. We’re available 24 hours a day and 7 days a week by phone for your convenience. We’re confident we’ll get your machine paired when you call us, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Fine but doesn't last long
on December 3, 2023
Posted by: Misko
Small form factor is nice and it makes nice coffee. Great for single-coffee-drinker households. Also like that nespresso recycles the pods. But I went through 3 or 4 of these machines, each one breaking right around when the warranty was expiring. Thankfully nespresso did provide replacements but it's too frustrating to have a machine that stops working after a year. The main problem mine had was that the sensor would stop reading the pods. It is a relatively inexpensive machine I suppose but I'm just not looking to consume a new machine every year. Was fine while it lasted but won't purchase again
No, I would not recommend this to a friend.
Response from Nespresso USABy Lis, Customer Service, December 5, 2023
Thank you for your review, Misko. We’re dismayed to learn of the issues you’ve experienced with your Vertuo Next machines. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should you experience an issue with your current Vertuo Next machine, please reach out to our toll-free number to troubleshoot. If you need to replace your machine again, consider a different Vertuo machine model. Enjoy the holidays and create a Nespresso Moment with your Vertuo Creatista machine!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Why did I wait this long!
on December 4, 2023
Posted by: marysol
from Bay Area Ca
[This review was collected as part of a promotion.] I’ve been hearing about how Nespresso is a game changer but was hesitant to purchase one. I finally decided to treat myself and boy why did I wait so long!? I no longer feel the need to visit the local coffee shops for a fancy cup of coffee. If you’re undecided, just do it! It’s worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great cup of coffee!
on December 4, 2023
Posted by: Cowgirl4
from Delaplane, VA
[This review was collected as part of a promotion.] I love our vertuoplus. I makes a great cup of coffee and simple to operate
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love!
on December 6, 2023
Posted by: Medema
from Oak Ridge, TN
[This review was collected as part of a promotion.] I have had one machine for a year and have bought two more as gifts since. It makes the best coffee and espresso. We love it and use it everyday and have even replaced our regular coffee maker for it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on December 9, 2023
Posted by: Casey
from Charleston, SC
[This review was collected as part of a promotion.] I love the Nespresso machine. It makes a perfect cup of coffee each time and it's fun to sample the variety of flavors they offer.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features.
on December 9, 2023
Posted by: ColoradoMountainMan
from Colorado
[This review was collected as part of a promotion.] I love the automation on this machine. With a push on the lid, it automatically raises up and dumps an old pod. With a slight push down it automatically lowers and punctures the pod. Combined with an adjustable water reservoir that is well sized, it’s a great machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Could not be happier!
on December 10, 2023
Posted by: MarY
from Pascagoula, Ms
[This review was collected as part of a promotion.] I love everything about Nespresso-Ive had mine for almost two years now and recently bought one as a gift for a friend. I look forward waking up for my cup every morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA