Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,217 Reviews)
Rating breakdown 4,217 reviews
5 Stars
3,239
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
310
86%of customers recommend this product.
(
2,799 out of
3,255)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
1
Frustrating and high maintenance machine!!!
on July 2, 2025
Posted by: thom
I was given this machine as a gift only two years ago and I was so excited. Unfortunately, it stopped reading the capsules only a few months after owning it. I had to jump through multiple hoops to get to working again (rinse, factory reset, unplug, wipe down, sing to it, etc.). Over the past two years this issue happened every few weeks. I was meticulous about cleaning, descaling, and keeping software up to date. When it works it’s great but it is the most frustrating machine I have ever owned. I had to call support twice. The last time they were very unhelpful and wanted me to use a brand new capsule to brew to troubleshoot (sure I’ll throw more money in the trash!). Before this machine, I had a Keurig for 12 years without issue! I’ll be going back to Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, July 3, 2025
Thank you for your review, however we're sorry to learn you were disappointed with your Vertuo Next. We see that you've contacted Nespresso regarding capsule use. Please call 800.562.1465 to speak with a Machine Specialist for additional assistance, Lauren. We look forward to restoring your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Coffee, Machine Leaks
on November 6, 2021
Posted by: DimeCafe
I love Nespresso and have had this machine for a year. It started leaking during the brew though after I had it for only a year. In an 8 oz cup, about an ounce of it leaks all over my table, which has messed up the wood.
Like I said, it's a fantastic cup of coffee. I wish the machine was more durable.
Like I said, it's a fantastic cup of coffee. I wish the machine was more durable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 8, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on November 27, 2022
Posted by: ET
from West Palm Beach
I have been using the Nespresso machines since 2003. Have had many different models and have been pleased with all. When I travel I take Essenza Mini Nespresso machines with me. I currently have both type capsule machines in my kitchen. Both of my kids were given a Vertuo machine to take to college and they use it everyday. We are all using the Nespresso machine made by Breville now and could not be happier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee...BUT it doesn't last!!!!
on December 31, 2022
Posted by: troy7
from Los Angeles, CA
Machine lasted a little over a year. It makes by far the best tasting coffee!!! My wife and I love this product; however, our beloved machine only lasted for a little over a year. :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review. We are dismayed to learn that your VertuoPlus is not performing to your expectations. In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. A Machine Expert will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. If necessary, we also have repair and replacement options through our Assistance Service Program. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible. Don’t buy.
on August 18, 2023
Posted by: Nic
from Colorado Springs CO
Bought this is May. After three months, can no longer get a cup of coffee out of it. The motor starts, loudly, then the button just turns solid orange. Factory restart, descaling, unplugging and plugging, nothing works. I only use this machine a few times a week.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 19, 2023
Thanks for your review, Nic. We’re dismayed to learn your Vertuo Next machine stopped brewing coffee and the brew cycle is loud. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling our toll-free number to create your Nespresso account, register your machine, and troubleshoot with one of our machine experts. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to speaking with you soon and get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Crazy good coffee. Insanely good, actually
on February 6, 2024
Posted by: Brian The Lion
from Jennings, LA
I received the VertuoPlus with Aeroccino as a Christmas gift from my daughter. I’ve always been a coffee-lover, but this is at a whole new level. My favorite pod is the Melozio…not too strong, but definitely not too weak. Delicious layer of rich crema on top of each cup. Man, I can’t even tell you how I look forward to a cup of this every morning. These machines have some hi-tech capabilities built into them, which enables them to brew a single cup to perfection. Convenient as heck, too. The flavor and quality of each cup is the best part. I’ve read some reviews where customers complained that their machine developed problems after a couple of years. Well, if that happens to mine, I will be disappointed…but I gotta say that I would replace it with another one as quickly as possible. If I get 3-4 years of THIS every morning, I will feel that I’ve gotten my money’s worth; and will be happy to purchase another VertuoPlus machine to continue the experience.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not happy
on February 24, 2024
Posted by: Paige
Used to like this machine but stopped working how its suppose to very loud and running hard after multiple descaling also loooses power during a brew and I have to unplug and plus back in waisting my pods and time for the money I spent not happy have only a year and 2 months of use
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 26, 2024
Thank you for your review, Paige. We are dismayed to learn you were experiencing issues with your VertuoPlus machine. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. In addition, we offer out of warranty repair & replacement options via our Assistance Service Program. We hope you will reach out to us soon, as we are confident we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Cold
on July 22, 2024
Posted by: Shauna
from Cleveland ohio
First one is cold. No matter what I always have to do one test and then makes a Luke warm one
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 23, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA