Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,258
4 Stars
432
3 Stars
118
2 Stars
124
1 Star
316
86%of customers recommend this product.
(
2,805 out of
3,265)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
5
Great Design & modern coffee machine.
on November 9, 2023
Posted by: Ellen
from Duarte, CA
[This review was collected as part of a promotion.] I have this machine less than a year ago. I really like the design and love the smell of coffee . A week ago, just bought another machine for my friend’s birthday gift.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great taste!
on November 10, 2023
Posted by: Oli
from Chicago
[This review was collected as part of a promotion.] I love the taste of this coffee!!!! I recommend it to everyone!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible quality
on November 12, 2023
Posted by: Paul
from Los Angeles, CA
Broke within a year, not worth the money. Coffee tasted fine but these machines are too cheap and break too easily.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 13, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to see you were able to speak with a Machine Specialist and received information about your out-of-warranty options. If you need additional assistance with your VertuoNext machine or need to further discuss your next steps with the machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth the hype
on November 13, 2023
Posted by: Berri
Not happy with this machine. From all the hype I thought I’d really love it! It performs well but the temperate is mediocre. Barely warm when it’s first brewed. I thought I’d love it more than the keurig. But after almost a year I’m regretting buying it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 14, 2023
Thank you for your review, Berri. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
1. Use hot water to preheat the cup to keep the coffee hotter longer.
2. Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
3. Clean the brew unit by following these steps: eject the capsule, close and lock the machine, and press the button 3 times rapidly. The cleaning process will take up to 5 minutes and will dispense water from the machine in stops and starts. We recommend doing this weekly for the best maintenance.
4. Descale the machine. Scale build-up can interfere with proper heating, and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
If you have followed all of these tips, and the coffee still does not seem hot enough, please call us for further assistance. The Vertuo Next machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are available 24 hours a day, 7 days a week through our toll-free number, 800-562-1465.
1. Use hot water to preheat the cup to keep the coffee hotter longer.
2. Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
3. Clean the brew unit by following these steps: eject the capsule, close and lock the machine, and press the button 3 times rapidly. The cleaning process will take up to 5 minutes and will dispense water from the machine in stops and starts. We recommend doing this weekly for the best maintenance.
4. Descale the machine. Scale build-up can interfere with proper heating, and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
If you have followed all of these tips, and the coffee still does not seem hot enough, please call us for further assistance. The Vertuo Next machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are available 24 hours a day, 7 days a week through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed coffee dreams
on November 13, 2023
Posted by: YessMcg
from Charlotte NC
I was super excited to have purchased this machine. And now I’m so disappointed and feel I wasted my money. My coffee is luke warm at best. I don’t think the quality of this product matches the price point.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 14, 2023
Thank you for your review. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. Our Aeroccinos warm the milk and are designed to not exceed a certain heat level to avoid scorching.
We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
1. Use hot water to preheat the cup to keep the coffee hotter longer.
2. Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
3. Clean the brew unit by following these steps: eject the capsule, close and lock the machine, and press the button 3 times rapidly. The cleaning process will take up to 5 minutes and will dispense water from the machine in stops and starts. We recommend doing this weekly for the best maintenance.
4. Descale the machine. Scale build-up can interfere with proper heating, and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
If you have followed all of these tips, and the coffee still does not seem hot enough, please call us for further assistance. The Vertuo Next machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are available 24 hours a day, 7 days a week through our toll-free number, 800-562-1465.
We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
1. Use hot water to preheat the cup to keep the coffee hotter longer.
2. Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
3. Clean the brew unit by following these steps: eject the capsule, close and lock the machine, and press the button 3 times rapidly. The cleaning process will take up to 5 minutes and will dispense water from the machine in stops and starts. We recommend doing this weekly for the best maintenance.
4. Descale the machine. Scale build-up can interfere with proper heating, and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
If you have followed all of these tips, and the coffee still does not seem hot enough, please call us for further assistance. The Vertuo Next machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are available 24 hours a day, 7 days a week through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best single brew coffee machine
on November 18, 2023
Posted by: Coffeelover88
from Wayne, NJ
[This review was collected as part of a promotion.] I have a total of 2 Vertuo Plus machines- one in kitchen, one in my office at work. This brews a nice cup of coffee and is extremely convenient. Best purchase I’ve made!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on November 19, 2023
Posted by: AlexB29372
from Durham, NC
[This review was collected as part of a promotion.] I’ve had mine for 1.5 years and it still works flawlessly. I just bought another as a gift for family since they enjoy the coffee so much when they come to visit. Coffee tastes amazing
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Game changer!
on November 19, 2023
Posted by: Jess27
from Naples, Florida
[This review was collected as part of a promotion.] Nespresso takes coffee to a whole new world. I love coffee but this machine makes coffee to die for. A next level coffee!! Love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA