Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,258
4 Stars
432
3 Stars
118
2 Stars
124
1 Star
316
86%of customers recommend this product.
(
2,805 out of
3,265)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
1
Great coffee, the connected tech maybe not so much
on August 16, 2023
Posted by: riller
from Philadelphia
Poor product review, great company. I am a tech guy at heart so I was interested in the App integration and other technical features. The machine was replaced twice because it stopped being able to process the pods and would just flash error codes. Nespresso sent the replacements out very quickly with no angst on my part.
After the second one, they allowed me to switch to the non-connected model Evolou which has not given me a single problem since I got it over a year ago.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 19, 2023
Thanks for your review, Riller. We’re dismayed that you’ve experienced issues with your Vertuo Next machine. We’re pleased your machine issues were addressed by one of our machine experts, who replaced your machine with an Evoluo machine model. We recommend the first-time use steps once a week, as part of your machine maintenance. This flushes water through your machine to rinse away any coffee granule buildup from the head of your machine. We also recommend descaling your machine every 3 months or every 300 capsules, whichever comes first. Should you have any machine issues, please reach out to us via our toll-free number 800-562-1465 or via live chat from our website. Please continue to enjoy your Nespresso coffee ritual with your Evoluo machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Customer Service & Choice of Coffees
on August 16, 2023
Posted by: Vince
from Ponte Vedra, FL
[This review was collected as part of a promotion.] Customer service is great at helping troubleshoot any issues that may arise with Vertuo Next. And a great selection of coffee choices to choose from. I especially like the Stormino 7.7 oz pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very disappointing.
on August 17, 2023
Posted by: Bob27
from WA
Not long after I purchased the top panel began to stick now it’s totally stuck. I’m unable to find any guidance on how to repair it, assuming repair is possible at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , August 18, 2023
Thank you for your review, Bob. We share your disappointment that you've experienced issues with your VertuoPlus Deluxe. We feel confident we can help resolve this issue with prompt and comprehensive troubleshooting assistance by phone. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on August 17, 2023
Posted by: morningCoffee
from Walnut Creek, CA
[This review was collected as part of a promotion.] Finally got the Vertuo Next for home, to replace my original Nespresso machine. Love the variety of coffees that we can brew. 7oz, 5oz or Espresso, can't wait to try the 12 oz coffees. Love the smaller footprint. Now my husband can have his black coffee and I can make my cappuccino with one machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Stylish and easy to use
on August 17, 2023
Posted by: Ashin
from New York, NY
[This review was collected as part of a promotion.] I have been thinking about getting a Nespresso machine and finally got one. I like to brew my own coffee by grinding beans and hand drip or use an old stovetop espresso machine and didn't own a coffee maker. I still use them from time to time but it's great that my husband can brew his own now with the ease of Nespresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A great machine!! 10/10!
on August 21, 2023
Posted by: ash
[This review was collected as part of a promotion.] I bought this a few weeks ago and have loved getting to try out so many different pods! I immediately recommended it to all my family members!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Be cautious
on August 24, 2023
Posted by: Mary
from virgina
I received this machine as a birthday gift and it stopped working a few months after. I did not use it daily or abuse the way you put in the pods so I was so curious why it stopped working. It was not even a year old and I bought a bunch of pods. This machine is disappointing I love the nespresso brand but this machine was the least favorite.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 25, 2023
Thanks for your review, Mary. We’re dismayed that your gifted Vertuo Next machine you received for your birthday stopped working after a few months. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to create your Nespresso account, register your Vertuo Next machine, and speak with a machine expert to troubleshoot your machine, in a one contact resolution. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We’re available 24 hours a day and 7 days a week for your convenience. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine is hard to manage. Customer service A+
on August 25, 2023
Posted by: robinkuma
from Los Angeles, CA
Not sure if this was supposed to be an upgrade to the VertuoPlus. I decided on this machine because you can get the Alto pods. I've been using it for a few weeks. I have rheumatoid arthritis and the locking/unlocking is hard on my hands. It's really not easy at all! And for some reason, the drip tray is really small so when I'm wrestling with the top, I have to catch my mug from falling. and it is very loud but it is faster than the Plus. Main reason I'm exchanging is due to the difficulty I have locking and unlocking the machine. Customer service is GREAT as always!
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 29, 2023
Thank you for your review, Robin. We're dismayed to hear that the Vertuo Next did not meet your expectations, and thank you for taking the time to reach out regarding a return. We will be sure to share your feedback regarding the machine with the appropriate teams here for further review. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance, as well as the option to return within the first 30 days for any reason. Should you have any additional questions or concerns, please don't hesitate to reach out for additional assistance through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA