Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(5,903 Reviews)
Rating breakdown 5,903 reviews
5 Stars
4,601
4 Stars
647
3 Stars
180
2 Stars
146
1 Star
329
86%of customers recommend this product.
(
3,158 out of
3,657)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
5
Can’t live without
on December 8, 2025
Posted by: Jan
from LA California
[This review was collected as part of a promotion.] This is my second, the first one died after five years of everyday use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t last, not worth the money
on November 29, 2024
Posted by: Rachel
This is the second Nespresso Vertuo Next that I have purchased in two years. They work great for about a year and then just stop one day - even with regular cleaning and descaling. I won’t be buying a 3rd machine to have the same problem in a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback, Rachel. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance via our toll-free number, 1-800-562-1465. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please call us at your earliest opportunity so that we may assist you with your machine issue. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I hate this thing
on January 5, 2025
Posted by: TanyaN
from Houston Texas
I will never buy another Nespresso Machine. I have had this machine less than a year and it has been a ridiculous pain in the behind. It get's stuck in descaling mode every single time I have to descale. I mean seriously it shouldn't be this complicated just to clean the stupid thing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 8, 2025
Thank you for your review and honest feedback. We’re disappointed to learn that your VertuoPlus Deluxe is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Nespresso machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact us at 1-800-562-1465 if you would like to speak with a Machine Expert who may assist with descaling and other troubleshooting tips to optimize your experience when maintaining your VertuoPlus Deluxe. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Products
on December 19, 2025
Posted by: WillB
[This review was collected as part of a promotion.] I had a Nespresso coffee at my daughter’s home during Thanksgiving and enjoyed it. She encouraged me to get one so I ordered my Vertuo Next and several sleeves of different coffees and espressos. To put it mildly, I am “addicted.” I love everything I have tried and I look forward to ordering again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So Easy to use
on January 2, 2026
Posted by: Retta
from Texas
[This review was collected as part of a promotion.] I bought this about a month ago and will never go back. Nespresso is the way!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine, until it isn't.
on September 30, 2022
Posted by: Ashley
from Missouri
I loved this machine and the coffee however the machine is now leaking. I have used this machine less than once per week, maybe 150 times total, in the 2.5 years I have had it. I have reached out to customer service about the short life of their product and have not heard back. Sad because it is good coffee, but you couldn't use this machine daily for 1 year. All descaling and cleaning was done regularly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 1, 2022
We are disappointed to learn that your Vertuo Plus machine has not met your expectations. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the coffee- hope machine long lasting
on December 31, 2025
Posted by: UrbanTexan
from Houston, TX
Gift for my birthday first of October. Have loved the coffee and reordered several different sleeves including holiday blends. All have been excellent. 7.7 pods are really great when we do not want to make a full pot of coffee. Wish it produced a little hotter cup of coffee but overall excellent results. After reading the lower rating reviews, I have concerns with the quality of the machine and how long it will last. So far so good but will be sure to write a review if I see quality issues. For now, loving the different flavors. We use the 7.7 pods into a smaller Yeti double walled cup which keeps coffee hotter for longer periods of time. We also use filtered water which we believe delivers a better tasting coffee. When everything is working as designed, it is one of the best tasting coffees in town.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Junk
on February 7, 2026
Posted by: RM
from Mountain Home, AR
I bought this on a FFA auction brand new in the box and it didn't even last a year. Now my daughter has all these pods for it and I am not buying another one after this experience It wasn't even used that much
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 9, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA