Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,219 Reviews)
Rating breakdown 4,219 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
311
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
1
on May 15, 2024
Posted by: DO NOT BUY VERTUO NEXT
Terrible product, I'm on my 4th machine because it's a defected product line...just costing Nespresso money and my time. Annoying.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 16, 2024
Thank you for your review, Alex. We’ll be pleased to arrange for a machine repair at no additional cost, and we’re sorry you’re disappointed with the outcome. We’ve escalated this and will be in touch within 24 hours. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Plan to buy a new machine every year.
on May 27, 2024
Posted by: Coffee Poor
from Illinois
Great coffee if you don't mind purchasing a new machine every year. I absolutely love the coffee, but my first machine lasted 3 months. The replacement lasted 15 months. Now it is out of warranty and I'm on the hook if I want to use all these pods I've purchased. Grrrr.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 28, 2024
Thank you for your review. We’re dismayed to learn that your replacement Vertuo Next isn’t working and that our team wasn’t able to assist you with satisfactory options to resolve the machine issues you are experiencing. We sincerely apologize for any inconvenience this has caused. We aim to ensure complete customer satisfaction and sincerely regret when that is not the case. We have documented your experience to your account for review. We would like the opportunity to make this up to you. We would be happy to arrange a callback with a supervisor who can assist you further. Please get in touch with us at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on June 1, 2024
Posted by: Susie
from Pittsburgh, Pa
I’ve had two of these machines and they both broke
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, June 3, 2024
Hi Susan. We’re dismayed to learn that your Vertuo Next machine does not meet your expectations. If you’ve not paired your Vertuo Next with your smart device, we kindly ask that you pair your machine to your phone and check for any Firmware updates. If the Firmware update is successful we’d recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. Nevertheless, we’ve arranged an escalated call back from a Machine Expert at the number we have on file for you and if you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Callbacks can occur within 24-48 hours from being submitted. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Skip this one and go with the Evoluo
on July 7, 2024
Posted by: SunnyFLL
from Fort Lauderdale
Going back to my old machine. This one is not great. Really hard to close. I actually thought it was broken, so I called and was told "yea, its really hard to close". Really? The water container is at the back, which I guess is designed to save space. But the lid does fall into the water container if you aren't careful. Emptying the pods is impossible. You tilt the container out and there is a second container inside for some odd reason. Takes both hands, and mostly is just nonsense, slides all over the place. Really surprised Nespresso put out such a machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 8, 2024
Thank you for your review. We’re disappointed to learn of your recent experience with our team not meeting your satisfaction when reaching out for troubleshooting assistance for your Vertuo Next. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience in your account for review. Please get in touch with us at 1-800-562-1465 if you would like us to arrange a callback with a supervisor who may be able to assist with additional options. We’re confident that we’ll come to a satisfactory resolution. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on September 2, 2024
Posted by: Frustrated
This machine leaks. I've sent it for repairs multiple times and they cannot fix it long-term. A few months of use, and it starts leaking again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your honest review and feedback, Nadia. We are sorry to learn your VertuoPlus Deluxe is not meeting your expectations. We strive for complete customer satisfaction and are always disappointed when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to offer additional options through our Assistance Service Program. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Requires patience
on September 2, 2024
Posted by: KYCarla
from Lexington Kentucky
I was not happy with this machine as the grounds would get stuck and the machine’s dreaded orange light would come on. Even after cleaning and troubleshooting it would happen again relatively soon.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review, Colleen. We’re dismayed to learn that your Vertuo Next machine is not operating to your satisfaction even after performing machine maintenance and troubleshooting. We have documented your experience to your account for review. Your machine comes with a one-year warranty and a lifetime of troubleshooting support via our toll-free phone number. Please contact us at 1-800-562-1465 at your earliest opportunity, so we may assist you in resolving your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t even bother
on September 5, 2024
Posted by: Val
from Dallas, texas
Literally owned this machine for 4 months , it broke down. They sent me a new one and it broke in a month. I did not even use it daily as I have my other espresso machine. Don’t waste your money
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, September 6, 2024
Hi Val. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee. Terrible quality control.
on September 6, 2024
Posted by: Steve in Beaumont
from Beaumont, CA
I've had four Vertuo Next machines. I use the Next because it will takes the large capsules. All of them made great coffee. But each has failed within a year of purchase or exchange. When I tired of refurbished units, I just bought one again. IT LEAKS WATER all over the counter unless I pour in water just before brewing. The lever used to open and close the machine worked effortlessly at first. But within a few months it became harder and harder to move to the point now where I have to force it. VERY UNHAPPY!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, September 7, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA