Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
310
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
3
Meh
on November 3, 2024
Posted by: bricabbb
If you asked me what I would rate this 2 years ago I would say 5/5 but unfortunately it is now a 3/5. I have had so many issues with pods getting stuck and taking forever to work. My Nespresso now just sits in my pantry and I use another brand instead. I wish these were easier to fix and easier to contact support to figure out what’s wrong but it’s incredibly difficult.
Written by a customer while visiting influenster.com
Customer Rating
2
Horrible machine but love the coffee
on November 5, 2024
Posted by: Jenn114
I'll start by saying I love the coffee when my machine works but the machine itself is very unreliable and from reading other reviews and reddit threads im not alone.
have had nothing but problems with this machine since I bought it I'm always having to run the cleaning cycle (sometimes daily) and waste pods when this happens. I attempted to download the app to be able to see in advance when it needs to run a cleaning cycle and was told it was not compatible with newer phones. I'm so frustrated it's not longer worth trying to constantly fix. I would suggest trying a different machine over this one.
have had nothing but problems with this machine since I bought it I'm always having to run the cleaning cycle (sometimes daily) and waste pods when this happens. I attempted to download the app to be able to see in advance when it needs to run a cleaning cycle and was told it was not compatible with newer phones. I'm so frustrated it's not longer worth trying to constantly fix. I would suggest trying a different machine over this one.
Response from Nespresso USABy Allison, Customer Service, November 6, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Creamy coffee
on November 6, 2024
Posted by: nicolep646
I got this as a gift and while the coffee is good it is a little loud so hopefully it’s far away from anyone who may still be sleeping. I love the rich creamy taste the coffee has after brewing but I just found it too expensive to use daily especially when sometimes I have two cups of coffee a day! But it does truly make great coffee and holds up well I just wish the pods were a bit cheaper and the machine was a bit quieter
Written by a customer while visiting influenster.com
Customer Rating
5
Cool, needed in each house
on November 6, 2024
Posted by: nazarh1
Nespesso Vertuo machine I love their style design and stunning color. Easy to use. Works fast. I like to use this machine for morning coffee. Fresh, easy, different flavors. The cleaning process is not difficult.
Written by a customer while visiting influenster.com
Customer Rating
5
Barista-Quality Espresso at Home!
on November 6, 2024
Posted by: kristyykellyyy
The Nespresso Vertuo has been a total game-changer for my coffee routine! I love how it delivers consistently rich, flavorful espresso with that perfect crema on top every single time. The machine is super easy to use—just pop in a pod, press a button, and it does the rest. It even reads the barcode on each pod to customize the brew, which is such a nice touch. Plus, the variety of coffee and espresso options keeps things interesting, whether I want a quick shot or a longer cup to sip on. The sleek design also looks great on my countertop. It’s an absolute must-have for anyone who loves quality coffee at home without the fuss.
Written by a customer while visiting influenster.com
Customer Rating
5
if you love black like i do you will fall in love🤍
on November 7, 2024
Posted by: faridkint
I recently bought a Nespresso Vertuo coffee machine, and it was just a hit! Firstly, it looks amazing - I have a black version, and this colour makes it especially stylish and elegant. The black body adds minimalism, so it fits perfectly in the kitchen without overloading the space.
As for coffee - everything is also top notch here. The machine makes different cup sizes, and the capsules with aromas are very diverse. The coffee comes out with a thick foam, like in a cafe, and you can choose the strength and volume of the drink to suit your mood. It is very easy to operate: one button, and in a couple of minutes aromatic coffee is ready.
Nespresso Vertuo is for those who want to enjoy coffee every day without spending a lot of time. If style and quality are important to you, I definitely recommend it!
Written by a customer while visiting influenster.com
Customer Rating
4
Decent, better than other options
on November 9, 2024
Posted by: kaylaf53
I use this over my keurig, it gets expensive with the pods. 2nd machine due to failure. Breaks easy. Have to descale and clean regularly. Lots of options, but again, costly with only their brand for options
Response from influenster.comBy Aimee C., Customer Service, November 11, 2024
Thank you for your review and honest feedback, Kayla. We’re disappointed to learn your previous Vertuo Next did not meet your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor to provide further feedback. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting influenster.com
Customer Rating
5
So great, I bought two!
on November 9, 2024
Posted by: amberr548
I grew up in an Italian household and have been drinking coffee since I was extremely young. I also was a barista when I was younger, and have every type of brew system out there to enjoy my coffees depending on my mood.
The biggest problem I had at work was not having a quick brew system for being on the go. I would usually bring in coffee I made at home but would run out early on, and I did not want to use my departments k-cups (they are tasteless!). I invested in one of these for my desk for work and WOW! I wish I’d done this sooner!
Pros:
-Coffee is hot
-The foam is AMAZING
-Flavour notes are clear and have much more body than other (quick pod) machines I’ve used in the past.
-Easy one touch button system that reads the pod code
-automatic open and close lid
-Easy clean up
-Coffee is hot
-The foam is AMAZING
-Flavour notes are clear and have much more body than other (quick pod) machines I’ve used in the past.
-Easy one touch button system that reads the pod code
-automatic open and close lid
-Easy clean up
Con:
-Louder than I expected
-Louder than I expected
Yup, that’s it for cons! If it were a bit more quiet, it would be nice, but of course that is not a deal breaker.
I have now purchased a machine for home to add to my other classic espresso machine, French press, pour overs, drip system, etc.
I also waited two months to review to make sure it was consistent with taste and performance. I cannot recommend these machines enough!
Written by a customer while visiting influenster.com