Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,219 Reviews)
Rating breakdown 4,219 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
311
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
5
The Best Ever
on February 17, 2024
Posted by: Sunshine
from Ahoskie NC
I purchased this machine on 2/3/24 after my K machine started acting up and it's so so nice. Fast coffee when you are ready and it's a perfevct fit for my coffee bar. The coffee and espresso's are magnificent. The milk frother came with it and it tends to froth the almond milk very well. The only thing I hate is that I should have purchased the DUO long time ago.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Giving Up, reliability issues
on February 26, 2024
Posted by: FX
from New Jersey
When it works the coffee tastes great. Unfortunately after less than 6 months of use and it only making 2 cups a day, it is already broke. Even with regular rinsing and descaling and using softened and filtered water it no longer works. I had an orginal Virtuo and it lasted 2 years, then I had a Virtuo Plus and it lasted about a year, and now I have the Virtuo Next. They all seem to break right after I order 10 new sleeves.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on February 28, 2024
Posted by: Traciphil
Purchased the Cold Brew Style pods for the Vertuo and machine turned red and won't brew the pods. Other pods work fine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, February 29, 2024
Thank you for your review. We can only imagine your disappointment when the Cold Brew Style capsules would not brew in your Vertuo Plus, and we apologize for any inconvenience. Our XL blends were created to brew in the Vertuo Next, Pop, Lattissima, and Creatista machine models, as listed on our website. We recommend calling to speak to one of our Coffee Specialists at our toll-free number, 800-562-1465, so we can register your machine and assist you further. We’re available 24 hours a day and 7 days a week for your convenience. Please get in touch with us at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Short lifespan
on March 1, 2024
Posted by: Mrake98
I have gone through 2 of these in three months. They’re notoriously buggy and prone to issues. Save yourself the grief and get any other vertigo model!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 2, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and arranged to receive a replacement machine. If you need assistance with your new Nespresso Evoluo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Descaling is not easy / now won’t work
on March 4, 2024
Posted by: TGrav
from Boston
Machine was working great and really loved it. We are now at a point where I cannot get it to make coffee any more . I have had it for 6-7 months. There this process of descaling to clean your machine or it won’t work. It is a serious pain. There are many many YouTube videos on this. It’s not simple and I can’t get mine to work. I wish it was much simpler to clean as in sort of stuck right now.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on March 14, 2024
Posted by: Sage
This is single handedly the most annoying machine I have ever used. When you first get it without a manual you wouldn’t have clue how to do it. Even after reading the manual now my light is always red saying it’s still heating up when it’s been 15 minutes. It’s agony each morning.
Response from Nespresso USABy Kendall, March 15, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our Assistance Service Program. We have Machine Experts who will be pleased to provide you with troubleshooting assistances via our toll-free number 800-562-1465. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this machine at all costs
on March 16, 2024
Posted by: Realhawker
from New jersey
This is the worst machine I’ve ever owned in ~10 years of Nespresso ownership. The app does not really help. The most frustrating capsule insertion of any machine ever. Holds less water than my last one. Capsule eject holder spills easily. This is probably the machine that takes me away from Nespresso ecosystem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, March 18, 2024
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on March 24, 2024
Posted by: Cassidy217
from Detroit, mi
I wish I could rate this product 0 stars. This is the worst coffee pot I have ever owned. On to the second one and had to ship it back to Nespresso and still isn’t working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 26, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your machine issue with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA