Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,219 Reviews)
Rating breakdown 4,219 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
311
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
5
Good looking on counter
on June 6, 2024
Posted by: Neli33
from Newport Beach, California
[This review was collected as part of a promotion.] Owned for a month. Very easy to use. Very clean. And it makes great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
3-years Brewing
on June 13, 2024
Posted by: Liemore
from South Carolina
3-years of brewing and still spinning along. So far the only trouble ve had was a leak at the coffee outlet in the past month that I resolved by cleaning the spout module there. Breville model here.
I've enjoyed the unique approach to coffee, the espresso shots to make Lattes, the Iced Fortes on hot days, and even the Cold Brew is quite good... Once you add a bit of syrup at least.
The biggest complaint is the locking mechanism could be better. It takes a bit of force to push down and twist to lock for a good seal. A pull down bar version probably would have been a lot easier, and why the Vertuo Plus is tempting with its automated process for this.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on June 15, 2024
Posted by: lbyrd66
First Nespresso machine and I’m never going back. Great design and takes up very little counter space. The machine makes it so easy to make a great cup of coffee in minutes. Extremely satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine
on June 16, 2024
Posted by: Kate
from Minneapolis, MN
[This review was collected as part of a promotion.] I bought this machine about a month ago and it has been nothing but the best!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever
on June 16, 2024
Posted by: Adrian
from Dallas, TX
Secondhand purchase, love it and will never go back to another pod.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great job!
on June 16, 2024
Posted by: Coffee68
[This review was collected as part of a promotion.] About a month ago, I received a nespresso virtuo as a gift. It has provided me with excellent cups of coffee each and every time with great ease. Each cup has had excellent flavor and the machine has been easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great!
on June 17, 2024
Posted by: Bob26
from San Diego, CA
[This review was collected as part of a promotion.] Great machine! Much better then Keueig! Issue with start button getting stuck. Common problem and easy fix
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great concept but failed execution
on June 18, 2024
Posted by: Angryguy
from Usa
Unreliable. Double blink red light every other day requires wash cycles. Starting the day with having to battling the machine, support only adds to the aggravation. DO NOT BUY THIS MACHINE
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, June 20, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected, and that our team wasn’t able to assist you. We sincerely apologize for any inconvenience this has caused. Our goal is to ensure complete customer satisfaction and deeply regret when that is not the case. We would like the opportunity to make this up to you. We would be happy to arrange a callback with a supervisor, who can assist further. Please contact us at 800-562-1465. We're confident that we'll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA