Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,219 Reviews)
Rating breakdown 4,219 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
311
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
5
VertuoPlus
on December 18, 2023
Posted by: Julie777
from Altoona, Pa
[This review was collected as part of a promotion.] I just bought this has a Christmas gift. My one daughter has one and she loves it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
VertuoPlus coffeemaker
on December 18, 2023
Posted by: Varteen
from North Carolina and Florida
[This review was collected as part of a promotion.] The newer, virtual plus line is exceptionally easy to use. The reservoir can be positionally adjusted so that the water level is continually visible. The soft touch lid is much easier to use than the former slide version. In all, Nespresso has made a significant improvement in the Coffee design process.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
No enough time to enjoy it!
on December 23, 2023
Posted by: Nothappy
My wife bought like this that came with the free samples.
A cold morning I tried to brew me a cup and the machine did not work! What a piece of junk!
I placed where it belonged. IN THE TRASH!
My best advice is BUY EXTENDED WARRANTY!
A cold morning I tried to brew me a cup and the machine did not work! What a piece of junk!
I placed where it belonged. IN THE TRASH!
My best advice is BUY EXTENDED WARRANTY!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 27, 2023
Thank you for your review, Luis. Customer satisfaction is our highest priority, and we stand by our brand. Please call 800.562.1465 for additional assistance with troubleshooting, and replacement or repair if needed.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaking
on December 28, 2023
Posted by: Ellie
from Austin, Tx
I got my grandma to get me this for Christmas about six months ago and I was so anxious to finally use it. However every time I use it it LEAKS all over the counter. I've tried everything to fix it and it won't stop leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 29, 2023
Thank you for your honest review. We share your disappointment that you've experienced issue with your new Nespresso Vertuo Next machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get it together Nespresso
on January 8, 2024
Posted by: Customer2024
from Los Angeles, CA
The machine lasted me a year and 2 months. Conveniently when the year warranty finished. Before warranty ran out it was working ok. Had to “troubleshoot” often to make sure it worked By that they meant unplugging and replugging. Save yourself the hassle. Don’t use this one. Nespresso didn’t care one bit their machine sucked. Purchased Oct 2022 and fully stopped working Jan 2024
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 11, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine stopped working after your warranty ended. We’re delighted you reached out to us and were assisted by one of our machine experts who replaced your Vertuo Next machine. Should you have any issues with your replacement machine, don’t hesitate to reach out to us via our toll-free number 800-562-1465, or via live chat from the Nespresso website, when you select “Need Help?” popup, and select “Machine Assistance,” to chat with a machine expert. You’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
THIS SYSTEM IS THE BEST THING EVER
on January 9, 2024
Posted by: Nick2061
from Boston
[This review was collected as part of a promotion.] I purchased this as a Christmas gift for my girlfriend, and now I find myself using it more than her! The best coffee I’ve ever tasted and the options are endless. I am a very busy person and to have my morning cup of Joe at the ease of pressing a button has already made this new year great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Heating element sucks
on January 17, 2024
Posted by: Bil
from New York
I bought it on hsn , Heating element sucks !!! I can ran the tap water and be hotter
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, January 19, 2024
Thanks for your review, Bil. We’re dismayed to learn of the issues you experienced with your Vertuo Next machine. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. If you'd like to speak with a machine expert, we are available 24/7 at 800-562-1465. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Don’t buy this one
on January 21, 2024
Posted by: Jkl
from South Carolina
I got this for Christmas and thought it would be great but it’s not. The coffee is great but the machine is not at all user friendly
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 23, 2024
Hi, thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks.
Written by a customer while visiting Nespresso USA