Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,219 Reviews)
Rating breakdown 4,219 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
311
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
1
Was great while it lasted
on October 25, 2023
Posted by: kinyen
from Maryland
Like a lot of other reviews, I had my Next for a year and a half before it broke down. It was great - I used it daily and cleaned it regularly. A few weeks ago, it started leaking from the top (every troubleshooting guide talks about leaks from tank) and now the button doesn't even work - it lights up, but does nothing when I press it. It's a shame, I did like it while it worked
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 26, 2023
Thank you for your review. We hope you know that we're always here to help. We offer a lifetime of comprehensive troubleshooting, and we'd like to assist you. Please give us a call at 800-562-1465 where machine experts are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
COFFEE SUPPERB NOTTHE MACHINE.
on October 27, 2023
Posted by: MY COFFEE DILEMA
from Miami, Florida
this is my third machine and yes the coffee is spectacular but the machines works good for sometime and then it starts giving problems. I do all the trouble shooting to make it work again and she does but again she stops. Now I have a dilema, I love their coffee but IO cannot be buying a machine every two years, they are not cheap. We are big coffee drinkers, we use about 200 or 300 capsules a month. Again the espresso is excellent excellent excellent but the machine is not iqual to the quality of the product. I am thinking of getting a Kourig to see how it works.
Response from Nespresso USABy Customer Service, October 28, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine isn’t working to your satisfaction. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us to troubleshoot with a machine expert. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee Machine on the market!
on November 5, 2023
Posted by: Mollie
from summerville, sc
I've had this for 3 and half years now, I use it to make 4 cups of coffee every single day (2 for me and 2 for my husband) still works like its brand new out of the box and coffee taste is always 10/10!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trash. Don’t buy.
on November 10, 2023
Posted by: JennyS
from New Mexico
Complete trash. Only worked for one year before it stopped working. Will not reset, have done all the troubleshooting recommended by the manufacturer and still nothing. Waste of money. Do not recommend. Would give it zero stars if I could.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 11, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve any machine you've experienced with prompt and comprehensive troubleshooting assistance by phone. We also provide out-of-warranty options as well. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Machine and Coffee
on November 12, 2023
Posted by: BSP123
from Bergen County, NJ
[This review was collected as part of a promotion.] I bought my second vertuo machine recently and absolutely love it. Quick and easy to use. Great design. Looks so good on the kitchen counter. Love all of the flavors especially the coconut year round!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee, but not sustainable
on November 13, 2023
Posted by: madmed15
from Chicago, IL
Works great until it doesn’t. My husband and I bought this machine in May of 2023. We both use it every day! We brew between 2-4 cups of coffee a day. In September of 2023, it started making this really loud grinding and whirring noise out of nowhere. Called customer support and they had me restart it, descale it, and try to troubleshoot it but nothing helped. Ended up sending it in for repair. They replaced 2 major parts and said it was fixed. Machine came back still making the noise, just quieter. Disappointed that it can’t even last a year.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, November 14, 2023
Thank you for your review. We share your disappointment that you've experienced issues with your Nespresso VertuoPlus machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Enough with Vertuo Next -- it won't power up
on November 16, 2023
Posted by: SuccessEngineer
from Sacramento, CA
I have had this product for less than three months and it won't power on. It worked fine for the first few months and now it just won't turn on -- no lights or anything. I've spent hours trouble shooting this coffee maker and can't find a thing to resolve this issue. I have confirmed every plug in my house works -- so forget about referring me to check my fuse or breaker. I need my coffee... I can't recommend this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 18, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine stopped working when plugged into your outlets. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program. We recommend calling our toll-free number to create your Nespresso account, register your machine, and troubleshoot with a machine expert, to determine the next steps to take with your Vertuo Next Machine. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after less than a dozen cups
on November 18, 2023
Posted by: Noelfak
from Farmington Hills michigan
I got the machine Christmas gift from my children worked few times then it stopped. I tried instructions, online videos nothing worked I don’t know what to do with it now
Very disappointed
Very disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 20, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Vertuo Next machine. This model comes with a one-year warranty covered through Nespresso and we provide lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. We feel confident we can help resolve this issue.
Written by a customer while visiting Nespresso USA