Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,219 Reviews)
Rating breakdown 4,219 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
311
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
5
Best coffee machine
on April 11, 2023
Posted by: GracePyon
from Bellevue, WA
[This review was collected as part of a promotion.] My vertuoplus is beautiful and works so well, and makes the creamiest coffees. I’ve been using my coffee machine for over a year with no problems and love it. Would highly recommend 10/10!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I AM IMPRESSOED
on April 23, 2023
Posted by: SVAL
from Orange County, CA
I have only had my plus machine for a little over 3 weeks. I absolutely LOVE IT! I’m so glad I did my research and didn’t get the next machine. My friend has the next machine and told me that my machine works so much better. She also said it makes the coffee hotter which causes it to taste better. If you are thinking about buying this machine just do it! I honestly can say I prefer nespresso coffee over Starbucks now. I wake up every morning super excited to create a drink. Anyways I will update this review once I have had it longer.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
great coffee, noisy machine
on May 19, 2023
Posted by: calico cat
from northern MN
[This review was collected as part of a promotion.] This is my second machine. First one in another state. Great coffee. love all the different flavors!
Only complaint is that this machine is very noisy when brewing wher my first machine was not.
Only complaint is that this machine is very noisy when brewing wher my first machine was not.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice upgrade !
on June 12, 2023
Posted by: KkCat
from Warren Pa
[This review was collected as part of a promotion.] Upgraded from the vertuo next because it leaked. - (Although I preferred the look of
The Next vs the deluxe ). However, the deluxe is quiet and the automatic opening is so nice ! Makes great coffee but could be hotter!
The Next vs the deluxe ). However, the deluxe is quiet and the automatic opening is so nice ! Makes great coffee but could be hotter!
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, June 13, 2023
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The VertuoPlus comes with a one-year warranty and we provide lifetime troubleshooting support. We feel confident we can help resolve the temperature issue you've mentioned. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
on July 20, 2023
Posted by: AzOh
from Ohio
I bought in December 2020 and have to had 4 replacements already. Otherwise, when it works the coffee is amazing!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great tasting coffee
on July 28, 2023
Posted by: Mehrdad
from Danville, Ca
[This review was collected as part of a promotion.] I have had this machine for about a month and the quality of the coffee is very good. I started using Nespresso Vertuo years ago, I think it was the original version and always loved the coffee. My old machine died after several years (I had bought it used) so I got a new one. This one is much quitter than my older machine and less bulky. I am very happy with the product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Only lasts 6 months
on August 3, 2023
Posted by: B
I've had two of these machines and each one only worked for 6 months before I started having the same issue. It begins as a random error that prevents coffee from brewing, which becomes more and more frequent until it won't brew at all. With the first model, I spent an hour on the phone with customer service to go through every avenue to ensure it wasn't functioning before they agreed to send me a new machine - I appreciated this and the process was easy! But here we are, 8 months later with another non-functioning machine. I rinsed and descaled the first model, and have been religious with maintenance on the second machine - same issue. The error is "capsule not recognized." Very frustrating to waste several capsules and not know if it's going to work in the morning or not. Reading other reviews and speaking to Nespresso store employees, this seems to be a common issue with this model. I would skip!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 5, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the push button
on August 12, 2023
Posted by: Nene
from East Hampton, NY
[This review was collected as part of a promotion.] After our Vertuo Next died we upgraded to the Vertuo Plus, really like just pushing a button instead of having to crank a lever
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA