Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(5,993 Reviews)
Rating breakdown 5,993 reviews
5 Stars
4,672
4 Stars
662
3 Stars
183
2 Stars
146
1 Star
330
86%of customers recommend this product.
(
3,158 out of
3,658)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
5
Italian style espresso
on December 20, 2025
Posted by: Christopher
from Florida
[This review was collected as part of a promotion.] I purchased my first Nespresso 4yrs ago and now have one in the RV. Wake every morning to sip my Chiaro. New Sweet Almond and Hibiscus is really great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Much better than those other coffee machines
on January 2, 2026
Posted by: Jake
from Sylmar, California
[This review was collected as part of a promotion.] Working great and higher quality brews than the other coffee machines I've tried
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very nice machine but "smart" features need work
on January 7, 2026
Posted by: Randy
from Mandan, North Dakota
[This review was collected as part of a promotion.] The machine looks great and works very well. However, I do believe the "smart" features need some work. I can connect the machine to our home wi-fi and my smartphone app. It says everything is connected, but when I try to communicate with the device over my phone to run descaling or cleaning features, I get an error message trying to connect to device. Very frustrating.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great selections
on January 21, 2026
Posted by: vjthedj
from Woodbine, Georgia
[This review was collected as part of a promotion.] My family in Italy had a Nespresso machine and we are now enjoying it here in Georgia.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fits seamlessly into my life
on February 11, 2026
Posted by: S
from New York, NY
[This review was collected as part of a promotion.] Love this, I use it everyday - as an espresso lover with limited time the vertuo next allows me to start my morning with my best foot forward without sacrificing taste or schedule
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Perfect Cup Every Time!
on February 12, 2026
Posted by: katrinar
from Nashville, TN
[This review was collected as part of a promotion.] Absolutely love my machine, the perfect cup of coffee every morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful machine
on February 14, 2026
Posted by: DJP
Awful, awful machine. I’ve been using Nespresso since its earliest days and this is the worst machine I’ve ever had. Just as has happened the hundreds of people on Reddit and the Web my machine developed the horrible flashing red light problem. I have wasted dozens of pods. Reset, descaled and cleaned many times to no avail.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Started leaking
on September 18, 2021
Posted by: Gayla gumballs
from Edmond, ok
I loved this machine! No problems for 1 and a half years but then it started leaking. I took great care of it, descaling, etc. finally had to put it away in the pantry. Don’t have the heart to throw it away….
I would recommend this to a friend!
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Gayla.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA