Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
310
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
5
Love it!
on March 26, 2025
Posted by: HiHoSteveO
from St Louis
I’ve been a Nespresso user for about five years and from the beginning I’ve always had a Vertuo Next And have always liked the features that it had with a variety of cup sizes Because I drink a lot of regular coffee and espresso, But the Next model Despite its good looks and features had quality problems and I had a lot of Issues and had to return the machine three or four times so I decided to upgrade to the Vertuo plus deluxe And I absolutely love it. It makes great regular coffee and espresso with a nice thick creama. It’s fast, quiet, heats up really fast and I especially love the 60 ounce water tank, larger pod receptacle and the automatic pod dispenser and I really like that It’s about 15° hotter than the Next. I haven’t had to decalcify it yet, but looking at the instructions, it’s a lot easier than the Next model. I haven’t had it too long so I can’t speak to the durability of it but so far I’m very happy with it. I like the way it looks With a manageable sized footprint. Very happy with this one!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE! LOVE! LOVE!
on June 24, 2025
Posted by: shavilyn
from Cave Creek, Arizona
[This review was collected as part of a promotion.] My niece had a Nespresso machine and she made me a dupe of a Starbucks drink. It was so delicious that I had her take me right away to the Nespresso store and I bought myself a machine. I purchased the Virtuo Machine with the 40 ounce water dispenser and the cord that you can position both. I make myself a fancy drink every morning. I have found a number of Starbucks dupes that I love. I save myself a lot of money by making them myself. I am unbelievably happy with my purchase. My husband and I moved to Arizona and are living in a hotel until we close on our house. My Nespresso machine is set up and ready to go so I can have my fancy drink every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not working
on June 30, 2025
Posted by: Vertuo Next
from Houston TX
Enjoyed this machine for only two years. Then it stopped working.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nope.
on July 13, 2025
Posted by: Tina90
from California
Received this machine as a gift. It got me through some 2-3 years, but the maintenance is especially demanding for this model. Constant issues with barcodes, needs descaling every minute. Called support and even they couldn't crack the issue after a VIDEO chat. Buy a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 14, 2025
Thank you for your review and honest feedback, Manjari. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. We want to assure you that we are committed to complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor design
on July 23, 2025
Posted by: LeeLee
My old vertuo machine broke and I chose this machine as a replacement. However this model design is horrible with the water container in the back of the machine. You have to completely pull the machine out from the wall to add water. And while it touts being “thin” it is way too deep for the counter and sticks out from my other machines. . I returned, huge disappointment. Would love to get my first vertuo machine back but it does not accommodate the larger pods.
Response from Nespresso USABy Kendall, Customer Service, July 24, 2025
Thank you for your review. We're sorry to learn the Vertuo Next machine did not meet your expectations. Our Machine Experts would be pleased to assist you with finding the best machine for your needs. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 17 months
on August 23, 2025
Posted by: Rosie
Mine broke after 17 months. The machine is very loud and the pods get to be expensive. Plus having to replace the machine out of warranty. Doesn't make sense.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Broke after 2 Years
on September 9, 2025
Posted by: amr
from Connecticut
Broke completely after only 2 years of less-than-maximal use. Not a great product for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 11, 2025
Thank you for your review. We're always here to help as machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee maker
on September 7, 2021
Posted by: Mickey
from Hawaii
I love the new nespresso coffee maker I just received. It looks really classy on my counter and it perks the best coffee ever
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA