Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
310
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
2
Delicious Coffee, Unreliable Machine
on July 23, 2024
Posted by: chensw
from NJ
Let me be clear: when the Nespresso Vertuo Next was working, it was a dream. It brewed a variety of coffee styles with ease, from bold espresso to smooth coffee drinks and include my favorites, Odacio and Altisso. It quickly became an essential part of our daily ritual.
However, there's a concerning catch. My machine failed within the first few months, and while Nespresso promptly replaced it. After a little over two years, the replacement just recently died as well. A flashing red light became my unwelcome companion, and no amount of troubleshooting, including everything I could find online, could revive it.
Here's the kicker: a quick internet search reveals many other users reporting similar short lifespans and malfunctions with the Vertuo Next.
Ultimately, I had to say goodbye to the Vertuo Next and opted for the Vertuo Plus in hopes of better luck. While the Vertuo Next delivered undeniably good coffee, its short lifespan and reported reliability issues cast a shadow over its overall value. If you're considering this machine, be aware of this potential drawback and weigh it against the convenience and delicious coffee it can produce.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, July 24, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Orange light of death
on September 4, 2024
Posted by: Kylie
from Fort Mill, SC
This is our second machine as our first one broke in less than a year and now this one also has the same issues. The orange blinking light. I’ve fought with this machine more than I can handle. I’ve done all of the cleaning, descaling, troubleshooting, toothpick detail cleaning, etc. I’m so tired of paying for pods that go to waste after trying to brew a cup 5 times and the orange light blinking twice after unplugging, detail cleaning around where it punctures and reads the capsule, running water through. We do not know what to do for coffee now. We don’t like K-cup coffee and didn’t do well with a normal coffee pot as we like different things. Super disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, September 5, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing
on September 28, 2024
Posted by: Nola
from Chicago
I’ve had this machine for maybe a year of two. I’ve made probably about 20 cups of coffee in it since. It was a gift, the machine has stopped working and it it’s still in good shape as if I just bought it. This is the worst coffee machine ever it won’t pump water through to dispense the coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, September 30, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is no longer working after a year or two. Your Nespresso machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We also offer out of warranty options via our Assistance Service Program. Please do not hesitate to contact us, we are confident that our Machine Experts will be able to find the best resolution to combat your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste your money
on October 3, 2024
Posted by: Bmurr
Bought this about a year and a half ago after trying it at a family members house. Bit costly compared to your regular pod machines but coffee was good and wife was hooked so decided to try it. Given the higher priced pods as well this machine was lightly used only on weekends as a treat. Now, 18 months later the machine doesn’t work, no one can tell us why, and I’m stuck with maybe 100 pods I can’t use or return. All this trouble and to Nespresso it’s only worth an extra 10% off another machine. What a joke.
Response from Nespresso USABy Chloe H., Customer Service, October 4, 2024
Thank you for contacting Nespresso, Brandon. We're disappointed to learn that your machine is not working to your satisfaction, and we apologize for any inconvenience. We are available 24 hours a day and 7 days a week by phone for your convenience. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible Machine
on October 12, 2024
Posted by: PJYB
The original machine I bought needed to be replaced only after 1 year of using it only during the weekends. The replacement also started to give problems after less than a year. I sent it for “repair” and it is broken again after brewing just 3 cups of coffee.
Don’t buy this machine, it is absolutely the worst. And Nespresso shouldn’t be allowed to sell these machines anymore. It is basically just a scam.
I’ve spent I don’t know home many hours on the video phone from Nespresso trying to troubleshoot it. Now basically Nespresso is not responsible for this horrible made machine and the option is just PAY for a new one on a “discounted price”, NO WAY I AM SPENDING MY MONEY AGAIN ON NESPRESSO
Don’t buy this machine, it is absolutely the worst. And Nespresso shouldn’t be allowed to sell these machines anymore. It is basically just a scam.
I’ve spent I don’t know home many hours on the video phone from Nespresso trying to troubleshoot it. Now basically Nespresso is not responsible for this horrible made machine and the option is just PAY for a new one on a “discounted price”, NO WAY I AM SPENDING MY MONEY AGAIN ON NESPRESSO
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 14, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not working to your satisfaction. We’re pleased to see you reached out to us and troubleshooting was successful. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program. You have a 6-month repair warranty from your repair in September. If the issue persists, please call our toll-free number to speak with a machine expert to determine the next steps to assist you with your machine. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great Cup of Coffee - When it Works
on November 9, 2024
Posted by: Shamus7200
from Portland, Oregon
This machine produces a great cup of coffee - when it works. You need to expect to get a year, maybe two out of it before it fails and needs replacing. I’m on my 3d machine in 3 years. The first failed because the optical mechanism that reads the coffee pods failed. The second got stuck in the descaling mode and just gave me the dreaded orange flashing light you’ll read about in other reviews. The machine just isn’t built well enough to handle daily use, which is a pity. I stick with it because the coffee is so good not because I’m mentally defective. Besides, in my experience most coffee makers aren’t up to the task any more anyway. It’s a choice between which defective machine gives you the best coffee for the longest period of time, in my opinion.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 11, 2024
Thank you for your review and honest feedback, Marc. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret it when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor for further support or to provide additional feedback. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great…when it works
on November 12, 2024
Posted by: Brandy0417
from Summit Point, WV
This machine makes delicious coffee; when it works. We’ve had this machine for 1.5 years and now we are having problem everyday. Constant yellow or red flashing lights. We keep cleaning and descaling and the late will not stop flashing. At this point we are just wasting pods trying to get the thing to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 13, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Full flavor
on November 13, 2024
Posted by: SBinSB
from Santa Barbara
I love my machine so much! I purchased a second for when I’m at my boyfriend’s and one for my mom! It’s so good, it’s replaced my Starbucks runs!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA