Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
310
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
3
Great When It Works
on April 29, 2024
Posted by: BOHUNK
from Savage, MN
I haven't had this a year and it was fine at first, went from working sporadically to not working at all. I've descaled it, cleaned it, tried to reset it , and now it just doesn't work at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, April 30, 2024
Thank you for your review. We share your disappointment that you've experienced issues with your Vertuo Next machine. The device has a one-year warranty, and we provide lifetime troubleshooting support. We recommend that you reach out for troubleshooting. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
LOUD AND MAKES TOOOOO MUCH FOAM
on May 5, 2024
Posted by: Amy
from Cranston, RI
[This review was collected as part of a promotion.] I just bought this 2 weeks ago… not happy!!! The first machine I ever received was Great!! , wasn’t very loud, made great coffee ( not an over abundance of “foam”, and was just awesome. Move on to 3 replacements ( thank you , but NO thank you ) which were refurbished replacements… horrible!!! Loud and leaky ! So I decided to buy another, because I do love the coffee. Now I am stuck with a Very loud machine that makes sooo much foam that I have to change cups!!! I don’t get it!!! Not very happy!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, May 6, 2024
Thank you for your review, Amy. We are dismayed to learn that your Vertuo Next has not meet your expectations. For assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we'll be able to come to positive solution. Thank you!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Does not last.
on May 9, 2024
Posted by: jval94
I bought this about a year ago. In the beginning it was great. But as soon as the year mark hit, even with the proper care, it stopped reading the capsules. I've wasted SO many capsules trying to make a single cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, May 10, 2024
Thank you for your honest review, Joce. We're disappointed to hear of your machine experience, and we hope you know that we're always here to help. If you'd like to arrange an escalated call to discuss next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a great model, disappointed
on May 10, 2024
Posted by: Vertuo Next Review
from San Diego, CA
It's really frustrating, you know? I've been using my Vertuo Next, treating it with care each day. However, after just five months, it's been acting up on me from time to time. Sometimes it just won't start, causing so much hassle. And I'm a huge fan of Nespresso, but this machine has been a letdown. I can't help but feel disappointed. I wish I'd gone with another model. It's just not right that it's giving me so much trouble when it hasn't even been a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, May 11, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love my machine, won’t brew alto pods
on May 21, 2024
Posted by: Patty in AZ
from Wickenburg, AZ
This is my 3rd vertuo plus. I sold my first one because back then. I couldn’t afford the pods. I bought my second one used, and it was a good machine, but it leaked occasionally. I got rid of it last summer because we were going to travel the country in a travel trailer, and my hubs doesn’t like good cofee, so we kept the keurig. Now we are home, and he bought me a new machine. It’s great, except for one thing. My first two machines brewer alto 12 oz) capsules. This one will not 😕 sometimes, when I need a cup to go, I want more than a mouthful…
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, May 29, 2024
Thank you for your review, Patty. We are glad you are enjoying your newest VertuoPlus and appreciate your feedback as a long-time and loyal customer. We understand the need for a larger cup of coffee when you are on the go. While the current XL capsules, Alto Ambrato and Alto Onice, are compatible with the Vertuo Creatista, Vertuo Lattissima, Vertuo Next, and Vertuo Pop+ machines, your suggestion of bringing back the Alto capsules for the VertuoPlus has been documented and sent to the appropriate teams for consideration. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend following the first-time use/priming steps once a week to keep your VertuoPlus brewing at its best. What a great way to become a Master Barista from the comfort of your own home.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Flying machine spring
on May 28, 2024
Posted by: Caro710
from TX
I purchased this machine not even a year ago and the machine surprised up by almost exploiting out the machine spring along with the pod insert across my kitchen. I do not recommend this machine to anyone looking for a long lasting machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 29, 2024
We thank you for your review, Caroline, and for contacting us regarding a resolution. Every machine is covered under at least a one-year warranty with both in and out of warranty replacement or repair service, and we hope to hear from you so you can continue to enjoy your favorite Nespresso selections soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT recommend! Latch stuck closed
on May 28, 2024
Posted by: Char4315
from Texas
The top latchwould stick making the machine unusable. I chatted with support who set up a video call with me and offered 35% off a new machine, which is ridiculous. I could probably find one cheaper than that offer. I have about 50 plus pods that are now useless because the machine is stuck shut. The machine isn't that old for the price point it should last much longer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 30, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing features, brews great coffee
on June 25, 2024
Posted by: Tina R
from Smithtown, NY
I’m so happy I ordered my Nespresso Vertuo over ordering another Keurig. This machine brews my coffee precisely according to the capsule I use. The coffee is hot, fresh and has a great depth of flavor. I love the auto open and auto eject feature. The capsule ejects into a reservoir bin and you can empty this bin and recycle the capsules. This is a big deal because I recycle everything can. It’s amazing how many different Nespresso Vertuo capsules you can choose from! I can make espressos, cappuccinos, lattes, macchiatos, regular 8 oz. cups of coffee. Starbucks?! Who needs them any more? My only complaint is that it’s a little loud while brewing but I’ve already gotten used to it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA