Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
310
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
1
Used to be great but stopped working properly
on February 27, 2024
Posted by: Besspresso
from Toronto
We were very happy with this machine but 1yr and half later it's malfunctioning. It's now very loud when it's running even after multiple descaling. Also at times it just stops working properly and it runs with no coffee being poured/brewed. And it only works after unplug/plug which ends up waisting ex non expensive pods
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, February 28, 2024
Thank you for your review. We are sorry to learn of your disappointment with your Vertuo Plus machine. This machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 800-562-1465. We offer the following out-of-warranty options: a $65 repair fee to repair your machine or a 35% out-of-warranty discount toward the purchase of a new machine. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffe when it worked!
on March 1, 2024
Posted by: Cgarton
from Dallas, Texas
I have owned a Vertuo for a year. It no longer works for some reason. I have done all the troubleshooting ideas to no avail. I am very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 2, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. For prompt and comprehensive troubleshooting assistance, please call at your earliest convenience. A Specialist will assist you with quickly registering the machine before proceeding to troubleshoot with you.
A Machine Specialist can troubleshoot with you to determine the issue and provide you with the best resolution, as well as set up your machine for repair if that is deemed necessary. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
A Machine Specialist can troubleshoot with you to determine the issue and provide you with the best resolution, as well as set up your machine for repair if that is deemed necessary. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on March 20, 2024
Posted by: SRose
from Walnut Creek, California
I would have selected 0 out of 5 stars. I followed all instructions and it didn’t produce not 1 cup of coffee but instead leaked all over. I returned it the next day and apparently this happens a lot with the Next according to the rep at the store. Wish that information was disclosed to me when I made the purchase but nonetheless I’ll go with 1 star because this machine was aesthetically pleasing. I had the rose gold and black and matched my kitchen perfectly. In 6 years I’ve never had 1 problem with my Keurig. I love Nespresso coffee but really hesitant to purchase another machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 21, 2024
Thank you for your review, Susana, though we're sorry to hear you were disappointed with your Vertuo Next. We see that you've been issued a refund in full and hope you'll allow us the opportunity to regain your confidence. We've noted this on your account. If you'd like personal guidance, please call 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died right after warranty ends
on March 30, 2024
Posted by: Jw
from South carolina
I purchased this machine 15 months ago. It’s used once per day. This morning it died. Nespresso offered me the 35% discount, but everything in their website is 30% off. Reading today, I see that many other individuals who purchased machines at the same time as me had this issue. Won’t purchase this machine again, but will co aider others.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 1, 2024
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this model
on April 7, 2024
Posted by: AceCoffee
from Charlotte, NC
4th replacement just broke down again, despite me following all the instructions for usage and cleaning! I'm not surprised they came up with RELOVE spin, since these break so easily!
Now I need to buy a new machine since it's finally out of warranty, and machine barcode reader can't be fixed! They offered me a 30% discount on my next machine, but I'd rather have a better product!
I'm a big fan of Nespresso and will continue on my coffee journey but will definitely opt for a different machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 8, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We understand your last in-warranty replacement VertuoNext machine was issued in October 2022. The replacement comes with a 6-month warranty. At this time since it is out-of-warranty the out-of-warranty options available are to either submit the machine for repair for a flat fee of $65.00, we provide the box and label, or you may choose to redeem an out-of-warranty discount of 35% off towards the purchase of a new machine. This out-of-warranty discount option excludes the VertuoPop+, VertuoLattissima and VertuoCreatista models. You may choose to use the 35% discount towards a RELOVE VertuoNext machine which is at a lower price point. Kindly call at your earliest convenience to confirm which option you prefer and to take advantage of these offers. This can only be actioned by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unhappy with the Vertuo Next
on April 9, 2024
Posted by: KJ
from Maryland
Purchased the Vertuo Next in June 2022 and it stopped working today, after less than 2 years of use. I tried all the fixes with no success. Very disappointed in this model. I had the original Vertuo machine for many years with no problems, still worked when I gave it away after purchasing this more compact Vertuo Next. Wish I still had the original model...:(
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, April 10, 2024
Hello. We are disappointed to hear that there is an issue with your Vertuo Next. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good brew; not so good operation
on April 10, 2024
Posted by: Deb
from Fairfax, VA
I bought the VertuoNext 6 months ago as an upgrade to my Keurig and have used it daily since then. While I prefer the Nespresso brews, smooth operation of the Vertuo Next is inconsistent. What I have learned in 6 months:
First, I have also experienced the unexplained leaking from the bottom of the machine Most of the time, the VertuoNext works fine. However, it randomly deposits large amounts of water on the counter. I’ve had this happen around once/month. Because I don’t see it at first, it’s difficult to troubleshoot the cause in all cases. One time the used pod dispenser filled with brewed coffee to the point of overflowing onto the counter. This happened when I used a damaged pod but bent the rim back in place as Nespresso recommended. Don’t use damaged pods at all.
Second, I selected the VertuoNext because of the combination of variety in brew sizes and the water reservoir size. I’m finding that we don’t use the larger brew sizes as originally anticipated and stick to 8 oz coffee or smaller. Even with the coffee size, we are refilling the water reservoir frequently - generally after 3 brew cycles because we don’t want the reservoir to run dry mid-brew. Letting the reservoir to run dry mid-brew upsets the programming and has resulted in inaccurate amounts of water in the next brew cycle and potentially another cause of water on the counter.
Lastly, closing the lid is a two handed operation to get adequate pressure to pierce the pod and lock the lid properly. Not a show stopper but you have to pay attention to make sure it is done correctly or face the blinking red error light.
The VertuoNext brews decent coffee and espressos. However, in hindsight, I wish I had heeded the other reviews and gone with the machine with the automatic lid, larger reservoir and fewer reported issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., April 11, 2024
Thank you for your review, Deb. We're disappointed to hear this, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty with repair and replacement options. Please give us a call to speak with a machine expert to discuss next steps. We are available 24 hours a day, 7 days a week at 800-562-1465. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Works great until it doesn't
on April 22, 2024
Posted by: CherylBS
from Baltimore, MD
I love this machine, makes great coffee. Hard to live without once you get used to it. The problem is that it doesn't last long at all. Lots of ways that the machine call malfunction. Different parts get clogged, etc. Then it's useless. Our original was replaced less than a year ago and now the new one is broken. From my attempt at online troubleshooting, I can tell I'm not alone. Lots of orange light errors and customers who are very unhappy with the reliability. Purchasing a new model...fingers crossed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 23, 2024
Hi Cheryl, thank you for your review. We’re sorry to learn that your Vertuo Next machine is no longer brewing successfully. We recommend filling your water tank with hot tap water (as hot as you can get it, just not boiling) and set it back on the machine. Let it sit for 30-45 minutes, and then run a priming cycle (first use cycle). We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA