Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
310
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
1
Stopped working 🙁
on November 27, 2023
Posted by: Beebs25
from Boston, ma
I bought this machine last Christmas. It has stopped working there is no water coming out. Can’t do a descaling. Is there someone who can help me with a return or replacement of this machine. Not happy at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Hello. We are disappointed to hear that there is an issue with your VertuoPlus. All of our machines come with up to a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do NOT recommend
on November 28, 2023
Posted by: Mcgo228
from Lexington, KY
Had for two years and it already broke - warranty only lasts a year. Only option is to pay for a repair, which could take 4-6 weeks, or buy a new one with 35% off. I do not recommend this product at all! Be prepared to pay for another machine in 2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Hello. We are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with up to a one-year warranty, and a lifetime of troubleshooting support. The offer provided is standard for out of warranty machines, but if you would like to try additional troubleshooting, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on November 30, 2023
Posted by: Melissa
from Atlanta
I’ve gone through two of these things now, within two years, they’re lemons. Poor quality and poor service when trying to trouble shoot. Very disappointed with Nespresso’s “resolution”.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 1, 2023
All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
HARD PASS
on December 4, 2023
Posted by: Jenny
from San Francisco, CA
I got this machine 2 years ago and after 1 year it stopped working where the button just stopped working. But before that it was already getting impossible to lock where I kept wasting my pods to try to lock it or get the button to work. They sent me a replacement of the same machine...now its been a year and I am again having the SAME issue with the locking mechanism. I hurt my hands trying to close the machine, I follow all the cleaning steps and run the cleaning cycle frequently as well. But you have to use all your strength to close it, which leads me to the fact that my parents are elderly and are unable to use it due to force you need to use to close the machine. I called again, they wanted to do a video troubleshooting again, and want to resend me the SAME MACHINE. This machine should not even be on the market anymore, I see it on sale at those discount stores all time.. gee I wonder why. I wanted to love Nespresso but honestly at this point, I would skip Nespresso altogether and just buy an actual espresso machine. Sure its convenient but this machine is not worth the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 6, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine has broken twice
on December 5, 2023
Posted by: DMabe
from San Francisco, CA
I purchased this machine March of 2021. It starting leaking coffee out the back of the machine and flooding the counter within the first year. I called customer service and since it was still under warranty, Nespresso sent a replacement. The replacement machine stopped working after only a few months. It just flashes orange twice and doesn't work. I've tried various forms of troubleshooting: the manual, watching YouTube videos from Nespresso and various users, nothing works. Not even factory reset. It won't enter descale mode in order to try to clean it either. This is an extremely frustrating machine. It's a shame because I love Nespresso but the quality of their machines seems to vary wildly depending on the model and they all seem to have short lives. I had a different model prior to this one that worked for longer (maybe 2 years?) but that first one ended up breaking eventually as well. It makes me want to quit Nespresso having so many mechanical issues constantly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 6, 2023
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my machines
on December 13, 2023
Posted by: Long time user
from New Jersey
I see so many reviews that are low and need to add something positive. I am on my 3 machines, started with the original, Citiz and then moved to the Vertuo Chrome and now own the Vertuo Next. All my mechanics are still going with regular use. I moved the Citiz to the office and gave my first Vertuo to my mom. I now use the Next every day, I clean and descale regularly, and use only filtered water. I hope more long-time users add comments to bring up the rating. I have been a Nespresso customer for more than a decade.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Try a different model
on December 22, 2023
Posted by: Millertime
from Chicago, IL
I bought this model for Christmas ‘22 and it has failed twice in 1 year. Kudos to Nespresso for replacing the machine two times. I am on to the VertuoPlus so hopefully we can see some reliability with this version. The coffee is great just need a machine that doesn’t require customer service. Would not recommend the VertuoNext.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 26, 2023
Thank you for your review. We certainly understand your frustration, and will be happy to assist. The Vertuo Next comes with a one-year warranty, and a lifetime of comprehensive troubleshooting. If you have any further issues, please give us a call to speak with a machine expert at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this model!
on December 31, 2023
Posted by: Esme831
from Aromas, California
I had this machine replaced by Nespresso before I owned it for a year because it was malfunctioning. Shortly after my original machine was replaced the same thing happened to my sister in law. Now with the 2nd machine, it’s been a little over a year and it stopped working as well. This model is a lemon. Don’t buy it - save yourself money, time, and a headache.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 4, 2024
Thank you for your review, Esmeralda. We understand your frustration regarding the Vertuo Next machine, and the operational issues you experienced. Our goal is to provide all of our customers with complete satisfaction, and we will be sure to forward this feedback to the appropriate teams here. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465.
Written by a customer while visiting Nespresso USA