Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
310
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
2
Was Great Until it Stopped Brewing
on August 2, 2023
Posted by: KLo
Loved everything about it until it decided to no longer brew coffee. It will go through descaling cycles fine but won’t brew no matter which pod I use. I’ve done all the troubleshooting tasks and nothing works. After researching online and speaking to friends that have one, I found that my issue is very common. My machine is out of warranty.
Response from Nespresso USABy Jason B., Customer Service, August 3, 2023
Hello. We are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with a one-year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Your Research! Get a Plus
on August 17, 2023
Posted by: WarmCoffee
from California
We replaced our Vertuo with a Vertuo Next 1 week ago. This thing is a piece of junk. The machine in manual, its loud, it leaks, the coffee comes out luke warm if it comes out at all. What a scam.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, August 21, 2023
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use of your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed! Slim size and dual capacity
on August 20, 2023
Posted by: Dking7
from Texas
I bought this to replace an Insta pot dual brew. It was a learning curve changing to the vertuo pods and how to reuse them. But my goodness. I brag to my coffee loving family every day, that I am drinking superior espresso and coffee compared to their crap. I love a good black cup of coffee. The Columbia pods and this machine were sent from heaven. Same with using my Starbucks espresso pods. I see some people having trouble with life span. I'm only three weeks in so I can't debate on that. As far as I am concerned this machine is a goldmine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't waste your money.
on August 21, 2023
Posted by: Jane
from Florida
Had erratic problems with this machine since purchase. Works fine for afew days, then not at all. Finally to the point it doesn't work at all. Lights blink...followed direction and reset to factory settings which worked a couple times, but no more. Was pricey for a few weeks of good coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review, Jane. We are sorry to learn you were experiencing issues with your Vertuo Next machine. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Descaling your machine every 3 months or 300 capsules, whichever comes first. Your Vertuo Next machine comes with one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad Model
on August 21, 2023
Posted by: gc12
I bought this machine about 8 months ago. It functioned perfectly fine for most of that time, but like others, I recently started to experience problems with the model. Failed to pump water, loud start, orange light - all of this sporadically for a couple weeks until it finally broke outright today. The coffee was always tasty, but this model was a huge disappointment. I am taking the advice from others on here and purchasing a Verturo Plus to replace it. Skip this janky model and pay a bit extra for a better machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed your Vertuo Next machine didn’t meet your expectations. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but...
on August 24, 2023
Posted by: Anon
I bought this machine 8 months ago and have had problems with it prior to today. But today it completely stopped brewing and kept throwing errors even after descaling, and doing a factory reset. My machine is completely clean but broke for unknown reasons. I would avoid the vertuo next at all costs.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Coffee tasted like burnt plastic!
on August 25, 2023
Posted by: Welcher
from Cleveland
I bought this machine, and the coffee tasted like burnt plastic. I tried replacing the machine several times, and all machines had the same issue - the coffee tasted like burnt plastic. It's sad because none of their older Virtuo machines had this problem, but this is clearly a problem with the Virtuo machines now. I would strongly recommend not buying any of these machines until Nespresso has resolved this problem. Sincerely, a Nespresso customer for over 15 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 29, 2023
Thank you for your review, Welcher. We're sorry to learn that your VertuoPlus machine did not meet your expectations. For assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we will be able to reach a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked for a week
on September 24, 2023
Posted by: Mayhem
Stopped working a week after we got it. Any tips on how to get it working again
Response from Nespresso USABy Nisha B, Customer Service., September 25, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew, as well as help loosen the locking mechanism if there is coffee build up from brewing. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA