Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
310
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
1
Don't waste your money
on November 24, 2023
Posted by: Coffeluver12
from Charlotte, NC
We bought this machine just a little over a year ago and now it's not working. Nespresso says there's a known issue with the censor (which is needed to read the pod) going bad. I would not recommend wasting your money on a machine that you might get a year out of.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, November 25, 2023
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert and we were able to replace your machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Skip this machine
on December 19, 2023
Posted by: apris
from Chicago
I've gone through two of the Vertuo Next machines at this point. My first machine began diminishing in quality when the head would get stuck when locking and unlocking, then began making very loud noises when running. Now my replacement machine is acting up as well. It's a toss up on whether or not the machine will register my pod when it's in the holder, which has caused me to waste multiple pods (not to mention it's just really annoying). It's also beginning to make weird noises when it runs.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 20, 2023
Thank you for your review, Apris. We dismayed to learn that your replacement Vertuo Next machine is no working to your satisfaction. Your machine has a one year-warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us at your convenience to troubleshoot your machine with a machine expert. If a replacement is necessary, you may ask for a different Vertuo model. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on January 3, 2024
Posted by: Ugh
We bought 2 of these over the past 3 years and they consistently break- conveniently always after the one year warranty but before 2 years of use. Obviously some flaw in the design since ours will always start leaking somewhere. And then to make up for it- Nespresso gives you a 35% discount which… surprise… you can only use on 3 of their machines including this hunk of junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 4, 2024
Hello. We're disappointed to hear about your experience. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465, and a coffee specialist will be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good machine
on February 4, 2024
Posted by: Jes6
from Florida
Great when it worked, but broke after 2 years. For the amount of money we have spent on the machine and pods.. stay away!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, February 5, 2024
Thank you for your review. We are sorry to learn you were experiencing issues with your Vertuo Next machine. We encourage you to contact us to troubleshoot your machine by phone, by calling our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we offer out of warranty options via our Assistance Service Program. We are confident our Machine Experts can provide you with the best resolution. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice Machine, Poor Decaf Options
on March 28, 2024
Posted by: Ptown98
from Central NJ
[This review was collected as part of a promotion.] Very happy with the Vertuo Plus. Brews as described and is fun to use. My complaint is coffee related. The decaffeinated coffee options are few in number and all intense. Nespresso should broaden their decaf selections to include milder roasts.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Kind of a bummer
on April 12, 2024
Posted by: AuAu
from Colorado
Bought this two months ago, does not work consistently. Often the coffee pours down around the edge into the waste bucket, other times it does not brew and gives red error light. Seems like it should be easier to close with a single motion.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 13, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Short life..... no warranty after 12 months.
on April 24, 2024
Posted by: Turfman
from Nc
Died after 14 months, just after the warranty ended. So it was trash and I was only offered a discount to buy a new machine. There web site offered similar discount to all buyers, so I wasn't impressed.
I would not buy again as it seems many have similar problem. If they believe in there product, offer a 2 year warranty so the buyer has some reassurance when buying it. Or fix the machine so it lasts several years like you would expect an expensive coffee pot to.
I would not buy again as it seems many have similar problem. If they believe in there product, offer a 2 year warranty so the buyer has some reassurance when buying it. Or fix the machine so it lasts several years like you would expect an expensive coffee pot to.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, April 25, 2024
Thank you for your honest review. We're disappointed to hear this, and we hope you know that we're always here to help. If you'd like to arrange an escalated call to discuss next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t recommend!!!
on May 17, 2024
Posted by: Nespresso1
I really wish I would’ve heeded the bad reviews on this one. I didn’t even get 10 cups of espresso out of it before it stopped working and even while it was working it leaked water everywhere! I’ve tried troubleshooting it every which way but it just gives an orange/red light and won’t produce coffee. I bought it directly from the site but its definitely been more than a year and out of warranty so I just have to cut it as a L. Most of the other models were cheaper but I was trying to save on counter space. I love nespresso just wish I would’ve went with a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, May 18, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. We also have out-of-warranty options available as well. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA