Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
310
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
1
Leaks water underneath machine
on August 7, 2025
Posted by: DJ
Purchased a Vertuo Next machine which included the frother - due to having Nespresso at a family member’s home and loved it - the of March, 2025, it started leaking water underneath as well as all over our counter after a couple of weeks, thought it was the water tank, tried another water tank, still leaked but never did when water tank was set on the counter by itself so returned the machine where we purchased, decided to order a Vertuo Evoluo hoping it works better and if it does not we will sadly have to stop drinking Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., August 8, 2025
We're certainly disappointed to hear this, Deb, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert and arrange next steps at 800-562-1465. We are available 24 hours a day, 7 days a week, and look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
It will stop working after a year
on August 10, 2025
Posted by: Marie1
I have had my machine going on 3 years and it is very inconsistent. I loved it at first but over the past few years, it will not pull water through the machine even after attempts at cleaning and resetting the machine. Given the price, I would expect it to last more than 3 years. Save your money and find a more reliable machine.
Response from Nespresso USABy Kendall, Customer Service, August 11, 2025
Thank you for your review, Marie. We are sorry to learn of your disappointment with our Vertuo Next machine, and we're here to help. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program and available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on September 1, 2025
Posted by: Rrari
This machine is such a disappointment. I’ve had it for more than a year. It’s cute, but it is very unreliable. It often takes several attempts and even several wasted pods to get it to brew. And literally all I’m doing is opening, closing, un-plugging, adjusting the water filter, and then for some unexplained reason, it will eventually brew. For a while it was brewing the wrong amount, but I figured how to reset that, so that’s improved, at least. I’m a big Nespresso fan, but I do not recommend this machine. The Vertuo Evoluo was a much better machine for a good 7 or 8 years before it gave up, and then I made the mistake of getting this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Rrari. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sucks
on September 4, 2025
Posted by: S
Most finicky machine ever. At least once a week my machine will blink red that the water reservoir is empty when it is full and secured in place, takes forever to get it working again and no rhyme or reason to it. Not to mention the money wasted on pods that have been punctured but won’t brew and I end up having to buy a coffee anyways.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, September 5, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
RED LIGHT RED LIGHT
on September 6, 2025
Posted by: Coffeeless
from Hudson, WI
Machine was a gift. Enjoyed initially......then the red light of doom plagued me, even after working my way through the incomprehensible blinking light instructions. Sad part is the lights don't tell you it's time to descale....it shuts down until you do so. Note: I am rating the machine, not the quality of the coffee when it's working properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, September 6, 2025
Thank you for your honest review. With proper care and maintenance our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer in and out of warranty replacement or repair, and lifetime troubleshooting service. Your satisfaction is our priority. Please give us a call at 800.562.1465, so one of our machine experts can better assist.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious gourmet coffee
on November 17, 2021
Posted by: Michi
from Visalia CA
Is there a way to make temperature hotter? I love it but find myself having to microwave it after adding creamer.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Hi Michi. We recommend pre-warming your cup before brewing. Additionally, you may run the cleaning cycle before brewing your capsule. If you have any questions or concerns, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Delicious coffee, broke after a year
on January 15, 2022
Posted by: MRS24
Was given to me as a gift, absolutely love it, coffee is delicious, I stopped going to Starbucks, unfortunately it started leaking after a year and only makes half a cup of coffee now plus coffee spills all over the counter when it’s used. Had to stop using it all together. I don’t think this can be troubleshooted. Overall is it worth the coffee, yes, but know it has some fault features with time.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We're dismayed to learn your VertuoPlus machine leaks during the brew cycle. Your machine comes with a 1 year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us at your earliest convenience, so a machine expert can assist you with your VertuoPlus machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee machine!
on May 11, 2022
Posted by: Shipkicker
from Charlotte NC
We have used the VertuoPlus for about 4 years. We love the machine and the coffee selections. The plus has the larger water tank and the water tank can be placed in on either side of the machine or behind it. I tank one star off as we had to replace it after 4 years as if started to fail. Ours gets HEAVY use each day so I guess we should be happy with a solid 4 years. It is also a bit tricky to descale as the directions are involved, I think 12 steps? But all in all a fine machine that produces store quality coffees. We just bought the replacement and hope to get 4 more years! Enjoy
Written by a customer while visiting Nespresso USA