Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
3,240
4 Stars
426
3 Stars
118
2 Stars
124
1 Star
310
86%of customers recommend this product.
(
2,800 out of
3,256)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
1
Choose a different model!
on March 28, 2024
Posted by: why
from Westminster, CO
Bought this model a few years ago. When it died about 4 months later they sent a new one under our warranty. Then the new one died about 11 months later. They were still willing to honor the warranty on that one. The person who helped us subtley suggested we get another model and they'd give it to us for the same price even though it was more expensive. So now we've had the upgraded model for well over a year and it is still going strong. I can't believe they are still selling this horrible model. It looks great and had good features. They just need to put different insides into the nice outside.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 30, 2024
Thank you for your review. We're sorry to learn that your Vertuo Next machines did not meet your expectations. Each Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. Your feedback regarding this machine has been documented and forwarded on for review. To further discuss your issue, we invite you to reach out via our toll-free number and request a member of Customer Service Management. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not a long lasting machine.
on April 10, 2024
Posted by: SaraB
from texas
I have owned this for a year and a half. At first it was excellent. We clean it and descale it regularly. Now it really struggles to brew, most of the time blinks orange and will not engage the water. The top also gets extremely hot when it will not brew. We have wasted several pods! I give this 2 stars. A well maintained machine should last longer than a year and a half.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beware of this Lemon Model 🍋
on April 16, 2024
Posted by: ETP
I have had 3 machines in less than 2 years. Luckily they were under warranty but this is a terrible product. Very surprising they keep selling this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, April 19, 2024
Thank you for your review, Erica. We stand behind our brand and would like to address your concerns. Please call directly, 800.562.1465, and hope you'll view this as an exception to the quality our valued customers have come to expect.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks down too oftern
on April 24, 2024
Posted by: SopDo
from Los Angeles, CA
This machine is so inconsistent - it runs well for a while, and then just stops. Very nice looking piece of equipment, but has caused me so much frustation due to its constant hickups.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, April 25, 2024
Thank you for your honest review. We're disappointed to hear this, and we hope you know that we're always here to help. We can see that an escalated callback has been arranged for you. As always, we are available at 800-562-1465, 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not Good when machine stops working there’s nothin
on May 2, 2024
Posted by: Bob27
from Alpine Ca
I bought this machine one year ago for our trailer. It lasted one year. I tried descaling it does not work anymore.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, May 3, 2024
Thank you for your review. We share your disappointment that you've experienced issues with your Vertuo Plus machine. The device has a one-year warranty, and we provide lifetime troubleshooting support. We recommend that you reach out for troubleshooting. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on May 3, 2024
Posted by: Mallik
Didn’t even work for one year. Called support numerous times and it works after going through troubleshooting for a few days and back to square one. Don’t buy this awful model. Have no complaints about coffee though!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, May 4, 2024
Hi Mallik, thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I wish this machine wasn't so faulty
on May 6, 2024
Posted by: Willofmyown
from Los Angeles
I originally bought this machine because I love carafe style coffee. My machine kept breaking. I had it replaced twice. Eventually the next one broke & it was replaced by a factory repaired model that also broke. Eventually I was given the option to get a different model that can't make carafes. I enjoy my Nespresso but based on the reviews this problem is still going on. I wish they'd launch a new model that can make carafes but doesn't have issues of breaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 8, 2024
Thank you for your honest review and feedback. We are disappointed to learn you have experienced issues with your Vertuo Next machine, but we are happy to learn that our Machine Experts were able to assist you with repair and replacement options. We appreciate your suggestion of a variety of models that have the ability to brew carafe capsules, and we will document it and send it to the appropriate teams for review. Should you need further support, please do not hesitate to contact us at our toll-free number, 1-800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay Away!
on May 6, 2024
Posted by: Skywayman
I’ve owned 3 Vertuo Next machines and ALL 3 have broken after meticulous care and frequent maintenance. A simple Google search about this machine shows that there is ongoing problems with the system and Nespresso refuses to admit fault in the design of this machine. Purchase another machine or shop with another provider as this one is a ticking time bomb.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 8, 2024
Thank you for your review. We’re disappointed to learn of your recent experience with your Vertuo Next machines not meeting your satisfaction, and we sincerely apologize for any inconvenience. Our goal is to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience in your account for review. We would be happy to arrange a callback with a supervisor who can assist further. Please contact us at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA