Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,245 Reviews)
Rating breakdown 4,245 reviews
5 Stars
3,255
4 Stars
432
3 Stars
118
2 Stars
124
1 Star
316
86%of customers recommend this product.
(
2,805 out of
3,265)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
1
Stopped working after 6 months
on March 20, 2024
Posted by: Kris
from Dallas, TX
I bought this machine and within 6 months it no longer worked. It would not make coffee and leaked from somewhere inside. I would give it 0 stars if possible. I spent so much time going through all the online troubleshooting. Descaling, factory resets, etc. and nothing worked.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 21, 2024
Thank you for your review, Kris. We stand behind our brand and offer both, in and out of warranty replacement and repair service, as well as lifetime troubleshooting. It's important that you be near your machine when you call us at 800.562.1465, and we're available 24/7 for your convenience. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
A disappointment
on April 21, 2024
Posted by: PPM
from Philadelphia
Just received the machine and was sadly very disappointed with the results. Coffe not as good as with my other machine (VertuoPlus). Purchased this a machine so I could use the larger cup sizes but no t worth it. In addition to the taste being off, there is virtually no I Crema.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Descale your machine every 3 months or 300 capsules brewed using our descaling solution to ensure that your tasting experience is as perfect as the first day. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our toll-free number 800-562-1465. Our Machine Experts would be delighted to troubleshoot your machine and provide you with the best resolution. We’re available 24 hours a day and 7days a week for your convenience. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on April 25, 2024
Posted by: Oasis20
from Portland, OR
It leaks from the top sides when brewing the xl pods.
Never even used it much, as this is our second machine for bedroom. Brewing on lazy weekends.
Never even used it much, as this is our second machine for bedroom. Brewing on lazy weekends.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, April 26, 2024
We appreciate your honest review, and we are disappointed to hear that your Vertuo Next is leaking. All of our machines come with at least a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Plagued with Issues
on May 3, 2024
Posted by: Justin
from Orlando, FL
These machines will give you nothing but problems. Look anywhere online. Leaks, errors, etc. I bought two and have had them replaced twice and finally went with an Evoluo instead. It's borderline criminal they're still selling this model. The good news is when they break Nespresso is pretty good about replacing them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, May 4, 2024
Hi Justin. Thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations. We are, however, thrilled to hear that your machine was replaced with an Evoluo. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your replacement Evoluo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
4
More decaf options needed
on June 13, 2024
Posted by: Cbroswell
Love the coffee this machine produces!! I would give it five stars except that there aren’t enough decaf coffee selections (only TWO). I make my own decaf espresso pods, but would buy more Nespresso pods if more decaf options were available, especially some flavored options (e.g. hazelnut, mocha, vanilla).
I would recommend this to a friend!
Response from Nespresso USABy Jason, Customer Service, June 14, 2024
Happy to hear that you've been enjoying your VertuoPlus, and we appreciate your honest feedback with regard to more decaffeinated choices. We will note this to our product team!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing gift for yourself or family/friends
on November 27, 2024
Posted by: dariad79_477130
I want to start with how delicious the coffee is! No coffee shop can compare to the real coffee taste of Nespresso. It is easy to use, does not take up much space, looks chic and will decorate any kitchen.
Written by a customer while visiting influenster.com
Customer Rating
5
Can't believe theres so many bad reviews
on February 8, 2025
Posted by: rosek437
I can't believe theres so many bad reviews tbh. I love this machine. It works well and I have never had an issue!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great purchase
on February 19, 2025
Posted by: Hcswe12
from Los Angeles, CA
[This review was collected as part of a promotion.] Ever since we bought this we have cut back on going out for coffee. Definitely would recommend
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA