Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Silver
Average customer rating
4.5
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,258
4 Stars
432
3 Stars
118
2 Stars
124
1 Star
316
86%of customers recommend this product.
(
2,805 out of
3,265)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Silver
Customer Rating
3
My machine only lasted 2 years
on January 15, 2025
Posted by: Lili
Love the nespresso machine but was disappointed after it stopped working after having it for 22 Months. Sfyer getting this one I saw other people say that this model tends to give a lot of problems so just be mindful that it may not last a few years
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 16, 2025
Thank you for your review, Lilibeth. We certainly understand your disappointment and we hope you know that we're always here to help at 800-562-1465 where machine experts are available 24/7. We're glad to see that you've purchased a new machine with a replacement discount. Please let us know if you have any other questions!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quiet surprise
on January 16, 2025
Posted by: Gritty
[This review was collected as part of a promotion.] My aging espresso machine needed replacing, so I decided to try VertuoPlus. I’m very happy with the product: Simple and quiet, espresso and coffee. The pods are little expensive.
Overall I’m a fan.
Overall I’m a fan.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great flavor!
on January 25, 2025
Posted by: MLE
from CT
[This review was collected as part of a promotion.] Delicious and aroma filled cup of coffee with a nice foam head.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So good, getting another machine
on January 26, 2025
Posted by: Sis
from Washington
I was given this as a Christmas gift. I love it!! I had some problems, but it was all my fault for not reading the different size coffee pods. I thought for sure there was a problem when it only gave me just a shot of coffee when I thought it was a full cup. Ha, the laugh was on me. I love the coffee and being able to recycle the used pods. In fact, I love it so much I am going to buy the smaller sized machine for our mobile home. Wish I had gotten this gift years ago.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Messy,leaker
on February 7, 2025
Posted by: Nonya
from Florida
This is the second virtual Nespresso machine that I’ve owned. The first one worked wonderfully, and I took it to work. Not sure of the model name or number, but it had a double wing top that made it easy to lock down the cartridge. This model is very difficult to Puncture and to lock the top down prior to making coffee. The coffee as always is wonderful. The main issue, however, is that it is messy. Concentrated espresso drips down into the capsule container. Even though I run a clean cycle every three or four times I use it, It’s messy in the area where The capsule fits. After ejecting the cartridge and pushing the top down to have it rest in place, it pops up unless I lock it down. Very disappointed. I would probably buy another machine except there don’t appear to be any machines that are Currently available and a different model
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Darn hard to ooen
on February 28, 2025
Posted by: BobH
It’s become almost impossible to open to load a pod. I’m the only one in the house strong enough to get it to open and even then it’s a major challenge. I’ve tried looking closely at the closing mechanism. Cleaned any residue or deposits and even sprayed a little silicone which helped for a short time.
Love the coffee but not sure if I want to continue to deal with this.
Love the coffee but not sure if I want to continue to deal with this.
Response from Nespresso USABy Kena, Customer Service, March 1, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next is difficult to open and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Broke after a year
on March 2, 2025
Posted by: Mae
This is my second machine that Nespresso replaced because my first one broke. Unfortunately after a year of the second one, it broke again. With how expensive these machines are, they shouldn’t be breaking after a year or two of usage. I guess it time to go back to a Keurig
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 3, 2025
Thank you for your review and honest feedback. We’re disappointed to learn that your replacement Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional in-warranty and out-of-warranty options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sucks
on March 5, 2025
Posted by: Eric
Like others here, mine broke after 1 year of light usage. Coffee leaks out of the bottom for no reason.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA