Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,830 Reviews)
Rating breakdown 4,830 reviews
5 Stars
3,758
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,977 out of
3,450)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
2
Working Fairly Well
on December 10, 2023
Posted by: Ann in Southworth
from Southworth, WA
[This review was collected as part of a promotion.] We got this one after our Vertuo Plus began having some issues. The light on it kept turning red when we wanted to make coffee despite many cleanings and consultations with the folks at Nespresso. The Next is a little harder to operate, and after just a few cups the light started turning yellow and refusing to make coffee. I was able to fix it by unplugging it and restarting it. I have also vowed to clean it once a week and just did the first cleaning. It seems to be working well now. We saved the other one, which we can get to work with a bit of fiddling around. I like the coffee from both machines very much but could not really recommend it to a friend because of all the cleaning, calling for consultations, looking things up on YouTube, etc. It's definitely easy to use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 11, 2023
Thank you for your review. We understand you were experiencing issues with your Vertuo Next machine. We are delighted to learn our machine experts provide you with useful troubleshooting tips. Both your machines come with at least a one-year warranty and a lifetime of troubleshooting. We also offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us should you need further assistance. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Buyer beware of Vertuo Next
on December 11, 2023
Posted by: martymcc
from Utah
Two stars only because the coffee is great WHEN it works.
So disappointed in the TWO machines we have. The first one worked well for several months, then mysteriously quit (orange light repeatedly despite regular cleanings/descaling processes.) We had given a machine to mom, but it was so hard to lock and unlock for her that when ours quit, we confiscated hers (after buying her a Keurig which she adores and is easy for her to use--no the coffee isn't as good but she's happy with it.) Then the SECOND machine stopped working--again after regular cleaning and descaling. VERY disappointed, ESPECIALLY after having just received a large coffee order!!
So disappointed in the TWO machines we have. The first one worked well for several months, then mysteriously quit (orange light repeatedly despite regular cleanings/descaling processes.) We had given a machine to mom, but it was so hard to lock and unlock for her that when ours quit, we confiscated hers (after buying her a Keurig which she adores and is easy for her to use--no the coffee isn't as good but she's happy with it.) Then the SECOND machine stopped working--again after regular cleaning and descaling. VERY disappointed, ESPECIALLY after having just received a large coffee order!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 12, 2023
Thank you for your review. This is certainly not the experience we want you to have with your new Vertuo Next machine. Please contact our team of Machine Experts at 800-562-1465. We will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. The Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on December 13, 2023
Posted by: Daniego
from San Diego, CA
[This review was collected as part of a promotion.] This is my second machine. First one I had for years and was ready for the upgrade
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the automation
on December 13, 2023
Posted by: Love this coffee maker
from Colorado Springs, CO
[This review was collected as part of a promotion.] I love the automation on the opening and closure. The water reservoir and spent pod are well sized.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine
on December 15, 2023
Posted by: Zenomou
from Portland Oregon
[This review was collected as part of a promotion.] I've had my vertuo plus for only a few weeks. The luxury to convenience factor is what drew me in to begin with. I would give it full marks except for two small things. I would appreciate the water chamber to be thicker or made of glass. And of course an even larger selection of new pod flavors to choose from.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Won’t recommend this machine
on December 16, 2023
Posted by: RJ
from Minneapolis, MN
Consistent machine issues. Have called Vertuo customer service multiple times. I don’t the design works great. Coffee grains get stuck and I spend more time cleaning that making coffee. Very poor design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 18, 2023
Hi Rj. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. We have arranged to have a Machine Expert contact you at the number we have on file for you. Call backs can occur within 24-48 hours from being submitted. For immediate assistance please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
BEST NESPRESSO YET!
on December 17, 2023
Posted by: DRP
from NJ
[This review was collected as part of a promotion.] This is my third Vertuo (all others still in use!) I only drink Lattes, my wife only drinks coffee, my daughter only drinks decaf. There is one Vertuo pod that that will please anyone. Great coffee at a reasonable price!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee maker.
on December 17, 2023
Posted by: Jk
[This review was collected as part of a promotion.] I have bought several of these as gifts over the years as well as one for myself. Everyone loves the coffee and all the options available.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA