Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,830 Reviews)
Rating breakdown 4,830 reviews
5 Stars
3,758
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,977 out of
3,450)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
4
Simple and easy to use
on November 27, 2023
Posted by: mitasonshine
from Los Angeles, Ca
[This review was collected as part of a promotion.] I was gifted this and made the mistake of going on social media to learn about this version… but so far it’s been great and there has been no issues with it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Meh. It's good but falls flat in area's advertised
on November 28, 2023
Posted by: NesspressoGirl07
from Ga
Falls Flat in area advertised to excel
My first purchase was the Vertuo Plus by Breville. I personally love the machine. I still have it currently at my home. I loved my Nespresso Vertuo Plus so much I thought why not purchase the new updated one? However wasn't sure I wanted to purchase one at full price since I already had one machine. I chose to get the Vertuo Next (Reloved). I have had two issues so far and I have had it around 2 weeks. The first one isn't really the machine's fault but maybe it should be easier to see. The Machine apparently doesn't pair with Android 12 or 13. I purchased the supposedly upgraded newer version of Nespresso for 3 reasons.
1. It could pair with my phone. I have a Samsung Flip4. It will NOT pair with my phone; it was purchased at the beginning of this year, so it is NOT an old outdated phone.
2. It could do the smart coffee where I could turn a coffee pod into a double espresso pod. This machine however has been unresponsive to the process. You are supposed to be able to put in any pod press the button 2x under 7s and it turns into an espresso pod. That function hasn't worked.
3. It could do the larger pods. The machine at least as been able to do that. I personally am not sure the extra money is worth the newer espresso vertuo next.
I do love Nespresso, so I don't want to give that impression. I am just disappointed in the issues this one machine has given.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Hello. We appreciate your honest review, and will share your feedback with our product team. If you or a friend or family member have a different kind of device, you should be able to update the firmware on your machine, which should also resolve the concentrated pour issue. If you need any assistance, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
New machine
on November 30, 2023
Posted by: michael
from dallas
[This review was collected as part of a promotion.] I had my last Vertuo Machine for 12 years and wanted a new one. The design is fantastic. It is quieter and can make more sizes of coffee. win win win.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this Machine!
on December 1, 2023
Posted by: jenp223
from Nazareth, Pa
[This review was collected as part of a promotion.] I am so happy with my Vertuo Plus! It makes a wonderful cup of coffee, is simple to use and to maintain and has a nice variety of sizes that it can brew. I chose this machine specifically because it has the larger size options available.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy use
on December 2, 2023
Posted by: Vincent
from Fremont
[This review was collected as part of a promotion.] The machine is easily use. Capsules have a lot of flavors and lots of recipes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely Love this Coffee Maker!
on December 2, 2023
Posted by: Deanna
from Honolulu, HI
[This review was collected as part of a promotion.] Form the first moment I tried Nespresso, I was hooked. I have purchased machines for my parents, friends, office and home. The coffee is high-quality and consistent. I look forward to my daily coffee breaks and taking them is a highpoint in my day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice upgrade
on December 2, 2023
Posted by: Brian
from Austin, TX
[This review was collected as part of a promotion.] Our house is coming off of using an Evoluo machine and we love how the VertuoPlus has been streamlined! Setup was easy and it takes up less space on the counter compared to the other model we were using.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Was a great machine until...
on December 2, 2023
Posted by: TracyKym
from Camrose Alberta
I bought the Vertuo Next and one of the reasons I bought this coffee maker and not another was because of the bluetooth option. It worked great but I recently moved and went to rehook it after changing our wifi password and had to reset my machine. It wont hook up because my phone and tablet are both android 12 and 13. My phone and tablet are not very old, so to not be able to connect is pretty ridiculous.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lis, Customer Service, December 4, 2023
Thanks for your review, Tracy. We’re sorry to learn you haven’t been able to pair your Vertuo Next machine after your recent move. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert who can assist you with pairing your machine. We’re available 24 hours a day and 7 days a week by phone for your convenience. We’re confident we’ll get your machine paired when you call us, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA