Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,830 Reviews)
Rating breakdown 4,830 reviews
5 Stars
3,758
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,977 out of
3,450)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
4
So far so good
on November 20, 2023
Posted by: Drjai
[This review was collected as part of a promotion.] Had this device for 1 week and so far so good! Sleek look, love the blue. Wish it was just a bit quieter and it had a longer power cord.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee machine with great features !
on November 21, 2023
Posted by: Ixs2b
from Tacoma,WA
[This review was collected as part of a promotion.] Bought this machine a couple weeks ago and I love it ! Takes less than a minute and you can enjoy delicious cup of coffee ☕️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee in the world from my home !
on November 22, 2023
Posted by: Steve the new barista
from Palm Springs , California
I have had my coffee system for almost 2 weeks and I absolutely love it!! It truly is the best cup of coffee I have ever had, I also got the frother and I love it as well! I mean it’s so easy to use and works great! I actually am having the best cafe latte in the world I made in my home!! Thank you for such a spectacular coffee experience!!! And your customer service was looking like I would not have any coffee for Thanksgiving weekend and you guys somehow managed to get me my coffee capsule order in a few days instead of a week ! You have no idea how happy you make me!! Thank you for everything, happy holidays!! Your awesome!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Design issue, requires excessive cleaning
on November 23, 2023
Posted by: Dean
from Denver, CO
I would recommend not buying this model (Vertuo Next). Have had it for 2 years, and I find myself avoiding making coffee at home because there’s maybe a 50% chance it will work and I don’t want to deal with it. Even deep cleaning it only delays the issue for a short while. And this has always been the case basically since day 1. We have the normal Vertuo at work and that thing is a workhorse and never has any issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thanks for your review, Dean. We’re dismayed that your Vertuo Next machine has not met your expectations. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush water through your machine and rinse away any coffee granule buildup. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Slim design, great machine
on November 24, 2023
Posted by: Tee
from Pleasant Hill, Ca
[This review was collected as part of a promotion.] I bought this two weeks ago after my older Nespresso machine stopped working. The slimmer design on the water tank and the overall machine is nice. It takes less space on the counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on November 24, 2023
Posted by: Dwar
from Arizona
I’ve had this for awhile and I absolutely love this machine and especially the taste of the coffee. I dink mine on ice and it really allows the flavor to come out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
On its last leg…
on November 26, 2023
Posted by: carinosa
from Virginia
After 2.5 years of use, the machine started making a weird noise and began vibrating too loudly. We clean it regularly with the Nespresso descaling solution and always maintain it like new. We only use it on the weekends as well. Unsure if this is the life span of a Nespresso machine which would make sense if the warranty is only good for 2 years. The coffee is better than Kuerig but is it worth having to buy a new machine every few years? Probably not.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 27, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. There are out-of-warranty options as well. Please call at your earliest convenience for prompt and comprehensive assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome great first coffee maker?
on November 26, 2023
Posted by: Drrandall1
from Westminster, Co
[This review was collected as part of a promotion.] I've never owned a coffee maker.and never drank expresso til last year.
It's awesome. Quick and tastes great.
It's awesome. Quick and tastes great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA