Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,830 Reviews)
Rating breakdown 4,830 reviews
5 Stars
3,758
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,977 out of
3,450)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
on October 23, 2023
Posted by: unhappy
This thing is a piece of junk. I've had it for less than two years and it stopped working. Tech support agreed there was an issue and said there was nothing they could do. This is after my milk frother died after like 14 months. These machines suck.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek, Functional, Delicious!
on October 28, 2023
Posted by: Coffee Connoisseur
from South Dakota
[This review was collected as part of a promotion.] I first used a Nespresso at my brother’s home
over Christmas vacation. I was so impressed with the crema on top without needing cream or milk. Every espresso is smooth, velvety, and delicious. I purchased my own machine and am very satisfied. All the flavors and espresso types have been wonderful. No complaints! The machine is high hayloft, easy to use, and produces cup after flawless cup. I worked as a barista for a couple years, and this makes coffee every bit as delicious as the multi-thousand dollar machine I used at work.
over Christmas vacation. I was so impressed with the crema on top without needing cream or milk. Every espresso is smooth, velvety, and delicious. I purchased my own machine and am very satisfied. All the flavors and espresso types have been wonderful. No complaints! The machine is high hayloft, easy to use, and produces cup after flawless cup. I worked as a barista for a couple years, and this makes coffee every bit as delicious as the multi-thousand dollar machine I used at work.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect fit!
on November 1, 2023
Posted by: Cookinginmyheels
from New York
[This review was collected as part of a promotion.] Love this new design- same great coffee in a streamlined design.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great machine, albeit consistent with issues
on November 2, 2023
Posted by: Nespressogal
from MN
I bought this Next back in January, and while it was excellent for a couple of months. It began to have a few issues here and there. Honestly, it hasn't bothered me up until today when it began to leak from the front. The water tank area has always leaked on the bottom; though, I chalked that up to the water reservoir still being wet from refilling it with fresh water... I was running a clean cycle (warm water in the tank, unlock lever, press button 5 times fast till it blinks orange five times, then locking & pressing the button three times rapidly, etc), and I noticed that it began to leak in the front of the machine; the spot where the cup holder goes. I had a large bowl underneath the spout to catch the water as it was going through the cleaning cycle.
Within the three-month mark of owning it, when I'd turn the Next on, it would blink red, & wouldn't allow me to brew a cup. I'd have to unplug the cord, wait ten seconds, then plug it back in— and it was running like a well-oiled machine again! Well, that doesn't concern me too much, as that's an easy enough fix. 😀
Overall, I do enjoy the Next, as it brews excellent coffee/espresso— Though, I will certainly be ordering a different Vertuo model next go round— no pun intended. 😅
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 4, 2023
Thank you for your review. We are sorry to learn you are experiencing issues with your Vertuo Next machine. Our goal is to guarantee our customer experience complete satisfaction when brewing a cup of Nespresso coffee. Therefore, we are please to inform you that your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts will be delighted to troubleshoot your machine and provide you with the best resolution. Please do not hesitate to contact us. We’re available 24 hours a day, and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Vertuo Next - Fun color and slim design
on November 6, 2023
Posted by: PNW Girl
from Washington State
[This review was collected as part of a promotion.] I purchased this machine for our motor home, and have the Vertuo for our home use. This machine looks nice but was very loud and the crema was poor quality. It was comprised of a thin layer of bubbles that shrunk to almost nothing after a light stir. We ended up exchanging the Vertuo Next for another Vertuo, which we are very happy with.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 7, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine didn’t meet your expectation. We have steps that we can recommend minimizing the noise and help produce the crema you are looking for. Our machine experts are available 24 hours a day and 7 days a week for your convenience and would be delighted to provide guidance via our toll-free number 800-562-1465. However, we are thrilled to learn that you were able to exchange your machine for another Vertuo line machine that you are enjoying. Please do not hesitate to contact us should you need assistance again.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the Nespresso VertuoPlus!!
on November 7, 2023
Posted by: Ria728
from Middletown, NJ
[This review was collected as part of a promotion.] I bought the Nespresso VirtuoPlus as a replacement for my old Nespresso U, which finally stopped working after many years. I love the way this new machine works…heats up quickly, automatically knows which size coffee to make, and coffee tastes great!! Love it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Tank Leak
on November 8, 2023
Posted by: A and M
from Texas
I bought this Nespreso Next less than a month ago and the tank has a leak.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Design & modern coffee machine.
on November 9, 2023
Posted by: Ellen
from Duarte, CA
[This review was collected as part of a promotion.] I have this machine less than a year ago. I really like the design and love the smell of coffee . A week ago, just bought another machine for my friend’s birthday gift.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA