Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,828 Reviews)
Rating breakdown 4,828 reviews
5 Stars
3,756
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
325
86%of customers recommend this product.
(
2,976 out of
3,449)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
5
So easy to use!
on December 19, 2022
Posted by: NGS9
from Castle Rock, CO
[This review was collected as part of a promotion.] I bought this a month ago and I love it! So easy to use and the coffee is delicious!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Just don't.
on December 21, 2022
Posted by: AFP930
Received this barely a month ago and water is pouring out the bottom of the machine. Got this one after my Vertuo Next didn't even last 2 years.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. However, we are thrilled to learn you have purchased a different machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee, cost and inventory less great
on December 21, 2022
Posted by: Katie O
from Washington DC
[This review was collected as part of a promotion.] We absolutely love our Vertuo machine and nespresso coffee and have been regular purchasers for over 2 years now. In the past year I have noticed that many of the flavors I want are out of stock and the prices for coffee have risen dramatically. I understand the supply chain constraints, but it is frustrating. Particularly for the seasonal flavors, I feel like they are sold out the second they are released. I would also love to see more decaf or half-caf options, they are often sold out and our family really enjoys decaf options. I do not particularly enjoy the iced coffee, if I want an iced coffee I'm more likely to buy cold brew than to use my Nespresso. The coffee always comes out watery when the hot coffee is poured over ice.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Breville Vertuo Plus AWESOME... DeLonghi Plus NOT
on December 22, 2022
Posted by: Rob c
from Nashville, TN
I bought the Breville manufactured Vertuo Plus in Matte Black to replace my 3 month old Vertuo Next manufactured by DeLonghi. The Plus is a dream to use... the auto open/close is elegant, large water reservoir, coffee is just pure AWESOME, machine seems solid, well made... in marked contrast to the Next by DeLonghi that constantly couldn't read pods, leaked everywhere, required rinsing after every 3 or 4 uses to read a bar-code... it's a useless paper-weight & Nespresso should stop using DeLonghi to produce their machines. I'm boxing the Next back up and ENJOYING our Vertuo Plus immensely!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the slim design!
on December 22, 2022
Posted by: Cara1189
from Winston Salem, NC
[This review was collected as part of a promotion.] This is our third virtuo in 10 years. The other two are still going strong but we just keep adding them to different rooms in our house. This one with the narrow design and movable water reservoir makes it perfect for the kitchen counter. Coffee is consistently good and we would never use any other machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee and espresso
on December 23, 2022
Posted by: Jill27
from New Jersey
[This review was collected as part of a promotion.] I bought this a month ago and have been so happy. The cappuccinos and lattes are delicious!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor holiday experience
on December 25, 2022
Posted by: David
from Massachusetts
Got my brand new machine for the holiday. We were excited to use it. The machine out of the box, did not open the capsule lid and constantly blinks orange. I had to use online tutorials video to see and found people had similar issues. I should not have to fix a brand new machine. (I am not, return seems like the best option)
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 29, 2022
We're certainly disappointed to hear this, David, as this is not the intended experience for our valued customers. We stand behind our machines, and we'll be happy to find a satisfactory solution by escalating the situation. Please give us a call at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicioso
on December 28, 2022
Posted by: BillyFetz
from Brea, CA
My son and daughter in law bought this machine for me for Christmas. I cannot believe the flavor and quality of the espresso it makes! I won’t be going out for coffee anymore! They also purchased me the frother, which I highly recommend for the perfect cup of coffee!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA